ABDELRAHMAN SAMIH HASSAN
Cairo,Egypt
Summary
Accomplished professional with a strong background in operations management, demonstrating exceptional communication skills, leadership, and time management. Proven track record in efficiency improvement and problem solving, with a keen awareness of compliance. Adept at multi-tasking and leveraging emotional intelligence to drive team success. Committed to continuous professional development and achieving organizational goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Partnership Operations Specialist
Talabat Egypt
Cairo, Egypt
01.2019 - 01.2021
- Identifying, investigating, and reporting compliance issues, irregularities, and violations
- Managing day-to-day operations
- Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
- Assisting with the implementation of new processes and procedures
- Identifying ways to improve customer experiences
- Interacting with customers and suppliers, answering questions, and resolving issues
- Tracking and reporting on operational performance
- Streamlined operational procedures for improved efficiency.
- Managed and coordinated project tasks to meet deadlines.
- Led a dedicated operations team for superior results.
- Ensured compliance with industry regulations by enforcing strict protocols.
- Implemented new systems, improving operational flow.
Subject Matter Expert SME
Teleperformance Egypt
Cairo
01.2016 - 01.2019
- Providing knowledge, resources and information to support agents
- Ensuring accuracy of the content
- Coaching and training agents on improving Customer Interaction and offering advisors guidance
- Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards
- Take Ownership of the live situation - Provide the Customer with Some Decision-Making Power
- Offer Special compensation if needed
- Handle store issues/complains
Sales Manager
Her-She
01.2016 - 01.2019
- Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
- Contribute to team effort by accomplishing related results as needed
- Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
- Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
- Ensure targets are delivered through people management, performance review, reward and individual recognition
- Provide on-the-ground support for sales associates as they generate leads and close new deals
Education
Bachelor's degree - commerce & business administration
Cairo university
01.2016 - 01.2019
Skills
- Communication Skills
- Leadership
- Time Management
- Emotional Intelligence
- Operations Management
- Problem Solving
- Multi-tasking
- Efficiency improvement
- Compliance awareness
Certification
Training course in digital marketing and social management.
Languages
Arabic
English
Timeline
Partnership Operations Specialist
Talabat Egypt
01.2019 - 01.2021
Subject Matter Expert SME
Teleperformance Egypt
01.2016 - 01.2019
Sales Manager
Her-She
01.2016 - 01.2019
Bachelor's degree - commerce & business administration
Cairo university
01.2016 - 01.2019
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