ABDELRHIM A H MUSTAFA
Riyadh,Riyadh Region
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
16
16
years of professional experience
Work History
Sales Supervisor
pulse vision company
Riyadh, Riyadh Region
03.2018 - Current
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Audited team outputs and service delivery to achieve Quality Assurance goals.
- Enhanced sales by introducing impactful employee incentive and recognition schemes.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Supervisor
Albaraka Bank Sudan
Khartoum, sudan
12.2008 - 03.2016
- Monitoring the bank's various Electronic Channels; including ATM transactions through the bank's switch over the ATM machines, Point-Of-Sales, mobile banking and internet Banking
- Responsibilities include:
- Coordinating ATM and POS distribution, analyzing and targeting strategic locations
- Providing branches with technical support
- Call center operations receiving customers call and complaints
- Preparing daily and upon request reports
- Implementation of the Central Bank of Sudan policies and regulations.
Trainee
Albaraka Bank Sudan
08.2007 - 11.2008
- Different Departments, units and branches, Have gained enough experience in the field of customer services and banking while doing my training in Albaraka Bank Sudan
- My banking experience was acquired through getting training in different units and branches within the bank
- My skills are developed in the following:
- Effective listening and communication
- Ability to handle money and ability to remember details of transaction services
- Ability to follow instructions and procedures up to the smallest possible details
- The drive to serve properly
- Enhanced my computer skills
- My duties include the following:
- Handle transactions and answer customer queries
- Interpret customer needs and offer the best solution based on proper Bank policies
- Effectively communicate ideas, suggestions and answers
- Refer customers to people who specialize with the type of problem or query they present
- Marketing and promoting the bank's new banking services and/or products.
Education
Nature of Marketing - undefined
Sudan
2013
B.Sc. (HONOUR) - Computer Science
National Ribat University
2007
Skills
- SKILLS SUMMARY Utilized theoretical knowledge gained while studying Computer Studies in Alribat University
- Have the ability to learn and work under pressure Self-driven, able to take the initiative and
- Responsibility
- Office 365 proficient
- Customer rapport
- Integrative negotiation
- Team supervision
- Issue resolution
Additional Information
- Seeking a challenging position in a reputable multinational institution in the field of Information Technology, in order to utilize my qualification and hands-on experience to the optimum level in order to obtain a career growth.
Languages
Arabic
Advanced
English
Intermediate
Timeline
Sales Supervisor
pulse vision company
03.2018 - Current
Supervisor
Albaraka Bank Sudan
12.2008 - 03.2016
Trainee
Albaraka Bank Sudan
08.2007 - 11.2008
Nature of Marketing - undefined
Sudan
B.Sc. (HONOUR) - Computer Science
National Ribat University
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