Abdelwahab Elhasab
Riyadh
Summary
Experienced and adaptable Operation Supervisor with a wealth of expertise over 9 years in the E-commerce, customer services, and operation industry. Demonstrated ability to efficiently manage and enhance delivery station operations, consistently delivering exceptional outcomes. Proven leadership skills, adept at guiding diverse teams to achieve operational excellence and exceed performance objectives. Well-versed in implementing process enhancements to optimize workflows, drive efficiency, and provide exemplary customer service. Highly skilled in problem-solving and decision-making, swiftly resolving operational challenges to maintain seamless operations. Committed to delivering outstanding outcomes and exceeding organizational goals in the dynamic realm of last-mile logistics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Amazon
01.2018 - Current
- Spearhead and oversee key projects within MENA Operations, encompassing Fulfillment, Supply Chain, and Transportation, to drive business growth and expand product selection.
- Conduct comprehensive analysis to understand factors impacting departmental delivery and Fulfillment Center (FC) Key Performance Indicators (KPIs).
- Collaborate with internal and external stakeholders to drive process enhancements and optimize costs, contributing to continuous improvement initiatives.
- Ensure operational safety by proactively identifying and resolving hazards, promoting health standards, and delivering comprehensive performance metrics, updates, forecasts, budgets, and analyses to enhance the Customer Experience.
- Experienced in Routing optimization strategies, Dispatch/Debrief process (150 -250) courier, as well as fleet and line hauls transportations movements with such high volumes (10k – 20k)
- Advanced in inventory management and cost optimization strategies.
- Developed and trained employees to maximize team productivity.
- Proven accomplishments in improve, develop and building processes, SOPs to enhance overall workflow by identifying strengths and bottlenecks.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Channel Relations Coordinator (Fulfillment Center)
Amazon
08.2016 - 01.2018
- Assessed business challenges and issues within Transportation operations, identifying strengths and weaknesses, and providing recommendations for improvement.
- Conducted comprehensive analysis of business requirements, processes, workflows, and designed effective solutions, preparing detailed functional specifications.
- Acquired in-depth knowledge of emerging industry practices and incorporated them into problem-solving approaches to drive business success.
- Developed and implemented enterprise-wide programs focused on performance improvement, cycle time optimization for returns, enhancing delivery experience, conducting financial audits, and exploring alternative delivery services.
- Developed event recognition in press and on social media from driving increased ticket sales for successful fundraising event by 17%.
ECR (Executive Customers Relations)
Souq.com
03.2015 - 08.2016
- Handled executive-level customer relations, resolving complex inquiries and escalated issues with professionalism and a customer-centric approach.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
Education
BBA - Bachelor of Business Administration (Hons)
Segi University
Kuala Lumpur, Malaysia06.2015
Skills
- Operations &Logistics Management
- Supply Chain Optimization
- Inventory Management
- Performance Metrics
- Customer Satisfaction
- Quality Control
- Transportation & Routing Planning
- Vendor Management
- Cost Reduction & Risk Mitigation
- Cross-functional Collaboration
- Process Improvement
- Leadership Development
- Project Planning
- Data Management
- [ERP, Oracle, SAP, Amazon Tools] Software Proficiency
Languages
Arabic
Native language
English
Proficient
C2
Personal Information
Driving License: Valid
Family Status: Single
Born: Riyadh, Saudi Arabia, 1988
Certification
- CAP - Certified Administrative Professional
- Risk & Incident Management, Amazon - 2020
- Safety Measurements in Warehousing Training - 2019
- Lean Six Segma green - black (progress) - 2022
- Licensed First Aid + Fire fighter - 2020
- Supply Chain Excellence, Supply Chain Planning, and Supply Chain Optimization Certification. 2020
Timeline
Operation Supervisor
Amazon
01.2018 - Current
Channel Relations Coordinator (Fulfillment Center)
Amazon
08.2016 - 01.2018
ECR (Executive Customers Relations)
Souq.com
03.2015 - 08.2016
BBA - Bachelor of Business Administration (Hons)
Segi University
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