Abderrahim CHAHBOUNE

• Opened 4 Branches of EL&N London Located between Riyadh & Jeddah (The Zone, Panorama Mall, Riyadh Front & Atelier La Vie)
• Created a training agenda with deadliness before opening
• Training Different dept. (BOH, FOH, BAR & Kitchen)

- BFS (LVL 1 & 2), Safety and security, Fire Marshal, First Aid Awareness...etc

- Food Menu Execution ( Temperature, Timing & presentation)

- Tracking performance of each team member and creating better & easier way to learn and improve.

- Controlling stocks by setting up PAR levels, managing purchases vs sales.

• Managing Profit and Loss by presenting Monthly report.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed
• Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions

• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Maintained friendly and professional customer interactions.
• Increased monthly staff retention rate after implementing new training programs.
• Assessed expansion plans and presented costs to forecast trends and recommend changes

• Pre-Opening team, expending the brand in Local market by Opening 2nd (AlHamra MALL) and 3rd 360 MALL) Branches.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Managed team of up to 70 restaurant staff, maintaining exceptional customer service and quality standards

• Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
• Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
• Assisted in planning special events at the restaurant by coordinating menus, room layouts, decorations, and reservation logistics as needed.
• Part of Pre-Opening team of Branch in Kuwait ( AVENUES MALL )

• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Arranged accommodations and travel plans for visitors and presented updated itineraries.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Counted cash in register drawer at beginning and end of shift.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.

• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Promoted local entertainment and sporting events and offered details to assist patrons.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Assisted guests by furnishing information and directions to various areas of property including Restaurants, Coffee shops and dining areas.

• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.