ABDERRAZZAK ELBANOUS
General Manager
AL Khobar
Summary
Experienced customer-oriented general manager with a proven track record of driving revenue growth and expanding profit margins. Thrives in high-pressure environments, consistently delivering results on multiple projects with tight deadlines. Known for meticulous leadership and strategic planning abilities, offering a comprehensive range of managerial skills. Possesses a visionary mindset and the ability to motivate teams to achieve exceptional performance.
Overview
16
16
years of professional experience
Work History
General Manager (Preopening)
Nozomi Al Khobar, Japanese Fine Dining Restaurant
Khobar-KSA
3 2021 - Current
- Oversee daily operations of the restaurant, ensuring high standards of food quality and service
- Manage a team of 45 employees, fostering a positive work environment and promoting employee development
- Develop and implement marketing strategies to increase customer traffic, sales and improve profitability
- Maintain budgetary controls
- Ensure that the restaurant is in compliance with health and safety regulations and company standards
- Manage all aspects of restaurant operations, including staffing, inventory control and customer service
- Hire, train, and supervise staff, ensuring that they provide excellent customer service and adhere to company policies and procedures
- Conduct regular performance evaluations and provide feedback and coaching to employees
- Maintain accurate records of inventory, sales, and expenses, and prepare financial reports for management
- Handle customer complaints and resolve issues in a timely and professional manner.
Operations Manager (Preopening)
Nozomi Doha Japanese, Fine Dining Restaurant, Marsa Malaz Kempinski
Doha-Qatar
06.2015 - 11.2020
- Conducting monthly team meetings, taking minutes in these meetings, and distributing the minutes to the employees and Senior Management
- Maintaining fast, accurate service, positive guest relations, and ensuring that products are consistent with the company’s quality standards
- Upselling and promoting products to guests at every opportunity
- Making sure enough staff are on duty to cover busy periods
- Assigning duties, responsibilities, and workstations to employees
- Motivating, coaching, and guiding the team to deliver positive guest service
- Attending Management Meetings as required and holding regular team meetings
- Being able to analyze and forecast sales targets and profitability
- Ensuring that all shifts are operated according to a high company standard
- Ordering new food stocks
- Working on business development plans with relevant staff and managing director
- Ensure prompt resolution of guests’ complaints
- Helping to train, motivate and develop each member of staff
- Creating a guests-focused and sales-driven team
- Ensuring that the food and beverage operation runs efficiently and profitably
- Developing sales plan for food & beverage in line with the annual budget
- Ensuring all complaints are minimized and handled professionally in accordance with policies
- Purchasing stock supplies
- Organizing the daily and weekly schedule for the Restaurant’s staff
- Assisting the General Manager in preparing the Budget and P&L.
Food & Beverage Waiter
La Brioche Restaurant
Abu Dhabi-UAE
06.2014 - 06.2015
- Greeted new guests and escorted them to their tables
- Presented menus and answered questions about the cuisine, making recommendations upon request
- Looking after guests with special needs i.e
- Dietary requirements, allergies, etc
- Refill beverages throughout the meal
- Served specialty dishes to guests at tables as required
- Checked to ensure that guests are enjoying their meals and took action to correct any issues, as needed
- Responsible for the clearance and hygiene of a particular section of the venue
- Doing the daily cash-up.
Food & Beverage Waiter
La Villa Restaurant
Fes-Morocco
01.2013 - 01.2014
- Assisted guests in menu decisions
- Provided consistent prompt, friendly service
- Track record of successful guest retention by serving methods
- Assisted superiors in closing the restaurant
- Maintained cleanliness in the dining area
- Maintaining all serving stations in excellent condition.
Crew Member
McDonald’s Fes-Morocco
01.2012 - 12.2012
- Greeting guests, taking orders and processing payments
- Preparing food and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.
Food & Beverage Waiter
Jnan Palace Hotel Five Star
Fes-Morocco
12.2011 - 02.2012
- Receive food & drink orders & serve guest requests to the standards required
- Answer guest queries in a polite and helpful manner
- Ensuring all hotel corridors are kept clear of rubbish, glassware, and crockery
- Full product knowledge of all menu items and hotel facilities and services
- Check on guests asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left.
IT Support Technician
Your PC SARL
Fes-Morocco
02.2011 - 04.2011
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Data Entry Operator
Planete Electro Clim SARL
Fes-Morocco
05.2010 - 09.2010
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
Information Technology Staff
Entraide National
Fes-Morocco
02.2010 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Data Entry Operator
Clima Polaire SARL
Fes-Morocco
01.2009 - 12.2009
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
Education
Diploma - Restaurant And Food Services Management
CFA Al Amal
Fes,Morocco 04.2001 -
Diploma - Information Technology
CFA Bab El Khokha
Fes,Morocco 04.2001 -
High School Diploma -
Ibn Achir
Fes,Morocco 04.2001 -
Skills
Quality Control
Strategic Planning
Training and coaching
Computer Maintenance
Network installation
Pack Office
POS System
EMC Software
Expense Control
Budget Analysis
Staff Motivation
Training and Development
Relationship Building
Financial Administration
Cost analysis and savings
P&L Management
Budget coordination
Cost Reductions
Inventory Control
Sales Analysis
Labor Cost Controls
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Certifications and professionals
- Level 2 First Aid certificate
- Level 3 Food Safety in Catering certificate
- Intermediate food hygiene certificate
- Scout Leader (Wood Badge)
- Arabic speaker
- French speaker
- English speaker
- Spanish speaker
References
Mr. Richard Mackay
Amriya Group
Chief Operating Officer
mackaypr79@gmail.com
+97337589006
Mr. Madan Manjeshwar
Al Moajil Hospitality
Director of Finance
madan@almoajilhospitality.com
+966557015719
Mr. Max George
NOZOMI Restaurants
Hospitality Entrepreneur
max.george@nozomi.co.uk
+447901710820
Timeline
Operations Manager (Preopening)
Nozomi Doha Japanese, Fine Dining Restaurant, Marsa Malaz Kempinski
06.2015 - 11.2020
Food & Beverage Waiter
La Brioche Restaurant
06.2014 - 06.2015
Food & Beverage Waiter
La Villa Restaurant
01.2013 - 01.2014
Crew Member
McDonald’s Fes-Morocco
01.2012 - 12.2012
Food & Beverage Waiter
Jnan Palace Hotel Five Star
12.2011 - 02.2012
IT Support Technician
Your PC SARL
02.2011 - 04.2011
Data Entry Operator
Planete Electro Clim SARL
05.2010 - 09.2010
Information Technology Staff
Entraide National
02.2010 - 04.2010
Data Entry Operator
Clima Polaire SARL
01.2009 - 12.2009
Diploma - Restaurant And Food Services Management
CFA Al Amal
04.2001 -
Diploma - Information Technology
CFA Bab El Khokha
04.2001 -
High School Diploma -
Ibn Achir
04.2001 -
General Manager (Preopening)
Nozomi Al Khobar, Japanese Fine Dining Restaurant
3 2021 - Current