ABDIL AZZIZ MOHAMMAD
Captain Waiter
Makkah,Mecca Region
Summary
Experienced professional with a strong background in customer service, sales techniques, and product knowledge. Proficient in POS systems and inventory control, including FIFO methods. Demonstrated expertise in server supervising and staff supervision, ensuring high standards of hospitality etiquette. Exceptional communication skills contribute to effective team management and enhanced customer satisfaction. Career goal: to leverage extensive skills in a dynamic environment to drive operational excellence and customer loyalty.
Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Captain waiter
Premium Food Company Ltd.
Omar Abdujabar Street, AL Salama Dist. Jeddah , Saudi Arabia
02.2017 - Current
- Trained and supervised wait staff to maintain first-class customer service standards.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered quality service by providing warm and welcoming environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Increased order value by upselling sides, drinks and desserts.
Server
Jollibee
Zamboanga City, Philippine
01.2015 - 01.2017
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Greeted customers, presented menus and shared information about available special items.
Sales Clerk
KCC MALL de Zamboanga
Zamboanga City, Philippine
01.2014 - 01.2015
- Maintained knowledge of products and features to provide recommendations to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Organised displays to promote inventory and encourage customer purchases.
Education
Diploma - BS Info Tech
Zamboanga City State Polytechnic College
Zamboanga City 01.2013 -
Skills
- Customer Service
- Sales techniques
- Product knowledge
- POS Systems
- Inventory control
- Server supervising
- Outstanding communication
- Hospitality etiquette
- Staff supervision
- Inventory First In, First Out (FIFO)
Languages
English
Fluent
Arabic
Fluent
Tagalog
Native
Urdu
Native
Hindi
Native
Pashto
Native
Affiliations
- MS office , Basketball, Swimming , Photography
Accomplishments
Employee Of the Month
Upselling Skills
Service Standard Sequence
Certification
LSSBB (Certified Lean Six Sigma Yellow Belt)
LSSGB (Certified Lean Six Sigma Green Belt)
LSSBB (Certified Lean Six Sigma Black Belt)
Timeline
Captain waiter
Premium Food Company Ltd.
02.2017 - Current
Server
Jollibee
01.2015 - 01.2017
Sales Clerk
KCC MALL de Zamboanga
01.2014 - 01.2015
Diploma - BS Info Tech
Zamboanga City State Polytechnic College
01.2013 -
LSSBB (Certified Lean Six Sigma Yellow Belt)
LSSGB (Certified Lean Six Sigma Green Belt)
LSSBB (Certified Lean Six Sigma Black Belt)
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