Abdul Ayan
Dammam,Saudi Arabia
Summary
IT support administrator with extensive experience in end-user support, network management, and CCTV systems. Proven track record in Microsoft 365 administration and website/server maintenance, ensuring optimal IT operations. Committed to enhancing user satisfaction through effective technical support and problem resolution. Demonstrated ability to deliver efficient IT solutions in a professional environment.
Overview
4
4
years of professional experience
Work History
Sr. IT Support Specialist
Desert Sides International
Dammam
02.2025 - Current
- Provided IT support across corporate and educational settings to facilitate daily IT operations.
- Installed, configured, and maintained CCTV systems while managing network racks and cabling.
- Oversaw administration and upkeep of company and school websites, servers, and domain registrations to ensure uptime and security.
- Administered Microsoft 365 subscriptions, including user account setup and email configuration for effective collaboration.
- Maintained and resolved issues with RFID and biometric attendance systems for accurate tracking of staff and students.
- Managed learning management system (LMS) for user administration and technical support to enhance user experience.
- Negotiated high-value contracts with suppliers, securing favourable terms and cost savings.
IT Support Specialist L1
Jameel Groups
Dammam, Saudi Arabia
03.2023 - 12.2024
- Assisted end users with technical support via phone, email, remote access, and in person.
- Troubleshot and resolved hardware, software, operating system, and basic network issues, closing many tickets on first contact.
- Installed, configured, and deployed desktops, laptops, and peripherals to ensure system uptime.
- Managed helpdesk ticket prioritisation, escalation, and resolution in line with SLA requirements.
- Coordinated with internal teams and vendors to resolve complex technical issues.
- Performed routine maintenance, repairs, and documentation of IT systems and equipment.
- Provided first-level technical support for desktop systems, including software installations and hardware configurations to enhance user productivity.
- Documented all support activities in the service desk system, contributing to knowledge base updates and process improvements.
- Assisted customers with software package installations, enabling high-performing IT systems.
L1 Desktop Support Specialist
Genpact
Hyderabad, India
05.2022 - 01.2023
- Diagnosed and resolved hardware, software, and network connectivity problems efficiently.
- Configured network printers and resolved printing issues to ensure smooth operation.
- Installed, configured, and updated software applications to maintain system efficiency.
- Documented IT support incidents and solutions in detail for future reference.
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Resolved service user requests within target timeframes.
Education
Bachelor of Engineering -
Osmania University
01-2023
Skills
- Helpdesk and end-user support
- Hardware and software troubleshooting
- CCTV installation and maintenance
- Microsoft 365 administration
- Network administration
- Website and server management
- RFID and biometric systems
- Learning management system support
- Vendor coordination and technical support
- IT asset maintenance and documentation
Languages
English
Advanced
C1
Urdu
Advanced
C1
Arabic
Intermediate
B1
References
References available upon request.
Timeline
Sr. IT Support Specialist
Desert Sides International
02.2025 - Current
IT Support Specialist L1
Jameel Groups
03.2023 - 12.2024
L1 Desktop Support Specialist
Genpact
05.2022 - 01.2023
Bachelor of Engineering -
Osmania University