Electrical and Information Engineer with nearly 7 years of experience in Telecommunications and IT. Proven track record in delivering and maintaining projects, identifying customer pain points, and providing effective technical solutions. Skilled in troubleshooting issues independently, minimizing escalations to Level 2 support. Strong interpersonal and communication skills developed through leadership roles and international project experience, ready to tackle new challenges in IT and Telecom for operational excellence.
Overview
8
8
years of professional experience
Work history
OWS Technical Engineer(Devops Engineer)
Huawei Technology Co. (pvt) ltd.(Mobile Business Company (MBUZZ))
Riyadh, Saudi Arabia
04.2023 - Current
Orchestrated technical onboarding for OWS solutions, facilitating seamless implementation and integration within client telecom environments.
Acted as the primary post-sale technical liaison, cultivating trusted advisor relationships with key stakeholders (network engineers, IT, operations managers) via OWS maintenance and troubleshooting.
Performed periodic operational reviews to gauge customer satisfaction and evolving requirements, utilizing OWS issue analysis.
Tracked customer health indicators (usage, performance metrics, ticket trends) to proactively identify potential risks or underutilization.
Reduced customer churn through proactive issue resolution, utilizing data insights from customized app testing and troubleshooting.
Translated customer feedback on product performance and network challenges into actionable insights for product and R&D teams.
Delivered and coordinated technical training sessions for FOS, BOs, and users, boosting OWS solution adoption.
Enhanced solution performance via front-line customizations (JavaScript, Netcool) and NBI (EMS) integration.
Maintained precise customer profiles and engagement records for OWS deployments.
OWS Senior Engineer
Huawei Technologies Lanka Co., (Pvt) Ltd
Colombo, Sri Lanka
04.2021 - 08.2025
Managed configuration and modification of Huawei OWS Intelligent Operation Solution components (RCA, ADX, AABD, Correlation rules, auto trouble ticket/work order creation/closure), improving customer O&M quality and efficiency.
Provided expert technical support and customization, acting as a critical point of contact for solution optimization.
Undergraduate Projects, Tracking system for highway buses, Battery voltage monitor, Automatic fan speed controller, Surveying purpose remote controlled robot, Filter design We had design low pass filter, Wireless mobile charging, Grocery management system (POS)
Languages
Mother tongue(s): Tamil
Other language(s)
English
LISTENING C2 READING C2 WRITING C2
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sinhala
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SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Arabic
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Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user