Abdul Gaffoor Mohamed Mifthas
Riyadh,Saudi Arabia
Summary
Electrical and Information Engineer with nearly 7 years of experience in Telecommunications and IT. Proven track record in delivering and maintaining projects, identifying customer pain points, and providing effective technical solutions. Skilled in troubleshooting issues independently, minimizing escalations to Level 2 support. Strong interpersonal and communication skills developed through leadership roles and international project experience, ready to tackle new challenges in IT and Telecom for operational excellence.
Overview
8
8
years of professional experience
Work history
OWS Technical Engineer(Devops Engineer)
Huawei Technology Co. (pvt) ltd.(Mobile Business Company (MBUZZ))
Riyadh, Saudi Arabia
04.2023 - Current
- Orchestrated technical onboarding for OWS solutions, facilitating seamless implementation and integration within client telecom environments.
- Guaranteed smooth sales-to-operations transitions, defining precise success metrics for OWS deployments.
- Acted as the primary post-sale technical liaison, cultivating trusted advisor relationships with key stakeholders (network engineers, IT, operations managers) via OWS maintenance and troubleshooting.
- Performed periodic operational reviews to gauge customer satisfaction and evolving requirements, utilizing OWS issue analysis.
- Tracked customer health indicators (usage, performance metrics, ticket trends) to proactively identify potential risks or underutilization.
- Reduced customer churn through proactive issue resolution, utilizing data insights from customized app testing and troubleshooting.
- Translated customer feedback on product performance and network challenges into actionable insights for product and R&D teams.
- Delivered and coordinated technical training sessions for FOS, BOs, and users, boosting OWS solution adoption.
- Enhanced solution performance via front-line customizations (JavaScript, Netcool) and NBI (EMS) integration.
- Maintained precise customer profiles and engagement records for OWS deployments.
OWS Senior Engineer
Huawei Technologies Lanka Co., (Pvt) Ltd
Colombo, Sri Lanka
04.2021 - 08.2025
- Managed configuration and modification of Huawei OWS Intelligent Operation Solution components (RCA, ADX, AABD, Correlation rules, auto trouble ticket/work order creation/closure), improving customer O&M quality and efficiency.
- Provided expert technical support and customization, acting as a critical point of contact for solution optimization.
- Streamlined NOC alarm processes (acknowledgement, SDM ticket/work order creation), enhancing customer operational workflows.
- Resolved customer issues and performed L1 troubleshooting, minimizing escalations and ensuring timely resolution.
- Leveraged deep knowledge of EMS/NMS (U2020ACC, ENM, NCE-IP, NCE-T) integration protocols (Corba, SNMP) for robust customer network monitoring.
- Developed OWS backend (app, service, model creation via Studio) to meet specific customer technical needs.
- Managed Datahub/DIM/CMDB data and optimized solutions through core rule and script modifications (JS, Regex).
- Trained admins and users on complex OWS functionalities, enhancing adoption and proficiency.
- Prepared UAT test cases and managed testing, ensuring solutions met customer expectations and success criteria.
- Contributed significantly to achieving AUTIN KPIs, demonstrating commitment to customer operational excellence.
OSS Engineer
Huawei Technologies Lanka Co., (Pvt) Ltd
Colombo, Sri Lanka
02.2017 - 04.2021
- Oracle DB view, schema, instant creation for customer purpose reports
- Worked with IBM netcool client application for alarm monitoring.
- Experiences in SDM,DataHub,WFM and WM moduleS functionalities
- Worked with Linux servers.
- Customer requirement handling and help for customization.
- Did the many live operations for different different system issues and for customization.
- Tableau report creation and Unibi and dashboard creations.
- Inspur pm's ems integration and raw file configuration.
- Handling and analysing the performance data/alarms from the Huawei/Inspur product based on the PI/KPI constructed using the counters.
- Performed the servers' health check and package deployments.
- Worked with Huawei VMs.
- Take part the cyber security scans like MBSS scan etc.
- As a trainer for admin and user training programme for customer
- Prepared the UAT test cases and testing process
Education
General Certificate of Education Advanced Level Examination(GCE(A/L)) - undefined
Zahira College Kalmunai
01.2011 - 12.2012
Bachelor of the Science of Engineering - Electrical & Information Engineering
University of Ruhuna
05.2014 - 05.2017
Master of Business Administration - General
CyberJaya University
Malaysia 06.2025 -
Skills
- HTML, CSS Frame works, React JS, Node JS, c#, Linux,MySQL etc
- ETL (Extract, Transform, Load),SCADA,Tableau
References
- AbdulJawad, Abdulkarem Amory, Solution Architect/Manager, abduljawad.abdulkarem.amory@huawei.com, (+966) 538110381, Huawei Technologies Co., (pvt) Ltd, Riyadh
- Thilina, Gunathilake, Senior Technical Manager, thilina.gunathilake@huawei.com, (+94) 773435279, Huawei Technologies Co., (pvt) Ltd, Level 17, West Tower,WTC, Colombo 01, Sri Lanka, www.huawei.com
Projects
Undergraduate Projects, Tracking system for highway buses, Battery voltage monitor, Automatic fan speed controller, Surveying purpose remote controlled robot, Filter design We had design low pass filter, Wireless mobile charging, Grocery management system (POS)
Languages
Mother tongue(s): Tamil
Other language(s)
English
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C2
sinhala
LISTENING C1 READING A2 WRITING A1
SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Arabic
LISTENING A1 READING C1 WRITING B2
SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Awards
Huawei Rep office outstanding Individual Award, Huawei Technologies Lanka Co., (Pvt) Ltd [ 2021 ], Galloping Horse Award, Huawei Technologies Lanka Co., (Pvt) Ltd [ 2022 ]
Custom
Will be provided if Required
Personal Information
- Passport Number: N8615984
- Date of birth: 07/23/92
- Gender: Male
- Nationality: Sri Lankan
- Marital status: Married
Timeline
Master of Business Administration - General
CyberJaya University
06.2025 -
OWS Technical Engineer(Devops Engineer)
Huawei Technology Co. (pvt) ltd.(Mobile Business Company (MBUZZ))
04.2023 - Current
OWS Senior Engineer
Huawei Technologies Lanka Co., (Pvt) Ltd
04.2021 - 08.2025
OSS Engineer
Huawei Technologies Lanka Co., (Pvt) Ltd
02.2017 - 04.2021
Bachelor of the Science of Engineering - Electrical & Information Engineering
University of Ruhuna
05.2014 - 05.2017
General Certificate of Education Advanced Level Examination(GCE(A/L)) - undefined
Zahira College Kalmunai
01.2011 - 12.2012
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