Oracle
ABDUL HASEEB
FRONT DESK OFFICER
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable about keeping food service operations in line with budget, quality and performance requirements. Skilled in developing relationships with staff, vendors and guests that promote loyalty and team success. Strong trainer, communicator and problem-solver with a self-motivated nature.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Medical Receptionist Supervisor
WAHAT AL SHIFA MEDICAL COMPLEX
JEDDAH
05.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Registration Officer
MBM LAB
DUBAI
02.2022 - 01.2023
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to patients to help each understand information required.
- Completed registration paperwork, verifying accurate patient information.
- Assisted in processing patient payments via cash, checks and credit cards.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Answered patient questions and inquiries regarding registration process and documentation.
- Updated patient contact information to support accurate electronic medical records.
- Performed software updates, upgrades and data backups.
Administration Officer
Scandic Green Energy
Rahim yar khan
10.2019 - 01.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Processed purchase orders, service contracts and financial reports.
- Managed daily payment processing and drafted related financial documents.
- Created, prepared, and delivered reports to various departments.
- Managed team petty cash, purchase orders and account transactions.
- Delivered performance reviews, recommending additional training or advancements.
- Managed company schedule to coordinate calendar and arrange travel.
- Drafted and distributed invoices for outstanding payments.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Completed forms and reports to facilitate admission, transfer or discharge.
Front Office Assistant
BAHRIA GRAND HOTEL
LAHORE
03.2018 - 10.2019
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Arabic Translator, SUPERVISOR
SOFT LAND SHOES COMPANY
DUBAI
10.2015 - 08.2017
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed translated forms and educational materials for non-English speaking populations.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
- Translated other language books into English.
- Interpreted spoken and written languages other than English and vice versa.
- Observed packing operations to verify conformance to specifications.
Shipping Supervisor
PEPSI COMPANY
ISLAMABAD
08.2012 - 09.2014
- Pulled, verified, and packaged items for shipment.
- Inspected loading operations for improvements in efficiency and safety.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Supervised shipping team of 250 employees.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Worked with sales managers to drive and monitor sales prospecting.
- Determined most cost-effective procedures and routes for shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
Bachelor of Science - Computer Science And Programming
VIRTUAL UNIVERSITY OF PAKISTAN
PAKISTAN 04.2013 - Current
Skills
Medical office administration
Software
Ms office
Operating software
Interests
Playing different games
Travelling different countries
Hoteling
Timeline
Medical Receptionist Supervisor
WAHAT AL SHIFA MEDICAL COMPLEX
05.2023 - Current
Registration Officer
MBM LAB
02.2022 - 01.2023
Administration Officer
Scandic Green Energy
10.2019 - 01.2021
Front Office Assistant
BAHRIA GRAND HOTEL
03.2018 - 10.2019
Arabic Translator, SUPERVISOR
SOFT LAND SHOES COMPANY
10.2015 - 08.2017
Bachelor of Science - Computer Science And Programming
VIRTUAL UNIVERSITY OF PAKISTAN
04.2013 - Current
Shipping Supervisor
PEPSI COMPANY
08.2012 - 09.2014
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