Hi, I’m
Abdul Khayyum
Mangaluru
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
years of professional experience
Work History
Albaik
Junior Operations Manager
08.2023 - Current
Job overview
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Interacted well with customers to build connections and nurture relationships
- Reported issues to higher management with great detail
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Albaik
Senior Restaurant Manager
08.2021 - 08.2023
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Carefully interviewed, selected, trained, and supervised staff
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Motivated staff to perform at peak efficiency and quality
Albaik
Assistant Restaurant Manager
07.2019 - 07.2021
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Organized professional with expertise in managing resources and optimizing performance
- Proficient in providing valuable insights and supporting decision-making processes
- Committed to enhancing productivity and contributing to overall success
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Worked effectively in fast-paced environments
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges
- Dedicated to enhancing team performance and driving business success
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
Danish Arabian Treat
Restaurant Manager
02.2018 - 03.2019
Job overview
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Interacted positively with customers while promoting hotel facilities and services
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Carefully interviewed, selected, trained and supervised staff
- Managed 10-12 person team of cooks and back of house staff for high-end cuisine restaurant
- Skillfully interacted with external vendors to obtain best quality in pricing and product
Magic Planet- City Centre Me-aiesem
Customer Service Associate
04.2017 - 11.2017
Job overview
- Prepares for customer inquiries by studying products, services, and customer service processes
- Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Records customer inquiries by documenting inquiry and response in customers' accounts
- Updates job knowledge by participating in educational opportunities
- Assisting customers on sales floor
- Accomplishes customer service and organization mission by completing related results as needed
- Informed customers about special promotions and provided detailed information for various products
Danish Arabian Treat
Restaurant Supervisor
02.2013 - 01.2017
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Committed to delivering high levels of customer service
- Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Identified and diplomatically addressed customer complaints in timely manner to promote satisfaction and loyalty
- Directly supervises assigned food production employees
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
- Timely communication of inventory, cash handling, safety and customer matters
- Take full responsibility and ownership of having a key present during all scheduled shifts
Education
Aptech computer educationBangalore, Karnataka
GED from Computerised financial accounting
01.2014
Mountain View College of Management SciencesChikmagalur, Karnataka
Bachelor of Business Management from Business Management
01.2012
Skills
- Operational efficiency
- Cost analysis and savings
- Purchasing and planning
- Business forecasting
- Budget administration
- Operational planning
- Customer engagement
- Procedure enhancement
- Team building
- Budget tracking
- Operations management
- Staff training and development
- Scheduling coordination
Languages
English
Hindi
Urdu
Kannada
Malayalam
Additional Information - Hobbies
I love playing sports and keeping myself conscious on fitness level in my leisure time and I am good at volleyball, cricket, snooker, and swimming.
Personal Information
- Passport Number: Y8277727
- Passport Expiry Date: 08/10/33
- Citizenship: India
- Date of Birth: 01/10/91
- Gender: male
- Marital Status: Married
Timeline
Junior Operations Manager
Albaik
08.2023 - Current
Senior Restaurant Manager
Albaik
08.2021 - 08.2023
Assistant Restaurant Manager
Albaik
07.2019 - 07.2021
Restaurant Manager
Danish Arabian Treat
02.2018 - 03.2019
Customer Service Associate
Magic Planet- City Centre Me-aiesem
04.2017 - 11.2017
Restaurant Supervisor
Danish Arabian Treat
02.2013 - 01.2017
Aptech computer education
GED from Computerised financial accounting
Mountain View College of Management Sciences
Bachelor of Business Management from Business Management
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