Abdul Mateen
Al Majmah
Summary
Highly motivated and results-driven Operations Agent with extensive experience in BCB, B2C, and logistics operations. Proven expertise in managing end-to-end supply chain processes, including order processing, shipment tracking, warehouse coordination, and last-mile delivery. Skilled at optimizing workflows, improving operational efficiency, and resolving issues proactively to minimize delays. Strong ability to liaise with cross-functional teams, handle high-volume transactions, and ensure superior customer satisfaction. Adept at maintaining accurate records, generating operational reports, and implementing process improvements. Committed to contributing to seamless logistics operations while meeting organizational goals in fast-paced environments.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Operation Agent
SMSA EXPRESS
01.2018 - 12.2025
- Ensure that all shipment – both inbound and outbound are processed according to local and SMSA network standard and that transit times are met
- Planning and organizing the transportation of goods, managing transport documents and monitoring shipments
- Ensuring all of shipment out for delivery, make sure to check and monitor all our courier
- Roles and Responsibility
- Oversaw loading and unloading of goods to ensure compliance with safety and quality standards.
- Implemented process improvements to enhance operational workflows and increase productivity.
- Coordinated shipping activities, ensuring compliance with regulatory standards and customs laws.
- Collaborated with other departments to streamline communication and resolve operational issues.
- Utilised tracking systems to monitor shipments and provide timely updates to stakeholders.
- Ensured adherence to safety standards throughout operations, promoting a safe work environment.
- Coordinated daily operations to ensure efficient handling of shipments and deliveries.
- Oversaw inventory management, improving stock control efficiency.
LOGISTICS SUPERVISOR
Al Baja Cont. Est
02.2017 - 01.2018
- Facilitated coordination of all stages of import shipments from pickup to final delivery.
- Assisted in preparing and reviewing import documentation such as invoices, packing lists, and air way bills.
- Monitored shipments to provide real-time updates.
- Supervised logistics operations to ensure efficient inventory management and timely distribution of goods.
- Implemented improved processes for tracking shipments and managing supply chain logistics effectively.
- Reduced delivery times for improved customer service through strategic route planning.
- Analysed key performance indicators to identify areas for improvement in logistic processes.
- Developed training programmes for new staff to ensure compliance with safety and operational standards.
- Coordinated daily activities of logistics team to enhance productivity and streamline workflows across departments.
FLEET COORDINATOR
Café Coffee Day
02.2014 - 12.2016
- Coordinated 12 drivers to fulfil loading requirements for equipment and products.
- Monitored fleet activities to uphold safety regulations and meet deadlines.
- Supported repair and maintenance of fleet vehicles.
- Supervised fleet inbox operations daily.
- Organised fleet operations to ensure timely product delivery across multiple locations.
- Managed logistics processes to streamline routing and reduce shipment delays.
- Developed relationships with transport providers to enhance service reliability.
- Scheduled vehicle maintenance to ensure fleet compliance with safety standards.
- Assisted operations through the implementation of new fleet management software.
Education
CSE - Computer Science Engineering
Quli Qutub Shah Technical college
Hyderabad, TelanganaSSC - undefined
Gowtham model school
Hyderabad, TelanganaSkills
- Communication strategies
- Goal achievements and implementation
- Leadership
- Time management
- Efficient delegation
- Supply chain experience
- Safety regulations compliance
- Export and import compliance
- Logistical coordination
- Materials sourcing
- Project leadership
- Technical reporting
- Terminal evacuation plans
- Runway inspections
- Project Management
- Conflict management
- Tapley equipment operation
LANGUAGE PPROFICIENCY
Communication Language – English, Arabic and Urdu
Advanced
Certification
Certified Supply Chain Professional (CSCP)
Certified in Logistics, Transportation, and Distribution (CLTD
Affiliations
- Traveling / Exploring New Places
- Reading Business & Technology Articles
- Volunteering / Community Work
Accomplishments
Safety & Compliance Award
Process Improvement Recognition
Project Completion Recognition
CONFIRMATION
I, here by declare that all the details in the application are true, complete and correct to the best of my knowledge and belief.
Timeline
Operation Agent
SMSA EXPRESS
01.2018 - 12.2025
LOGISTICS SUPERVISOR
Al Baja Cont. Est
02.2017 - 01.2018
FLEET COORDINATOR
Café Coffee Day
02.2014 - 12.2016
SSC - undefined
Gowtham model school
CSE - Computer Science Engineering
Quli Qutub Shah Technical college