Abdul Mohsin
Riyadh
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
IMILE Logistic CO.
04.2023 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatch Supervisor
Naqeel Logistic Company
04.2022 - 03.2023
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Maintained updated and detailed records of calls in physical and electronic database.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Dispatcher Supervisor
Afaq Logistic Co.
01.2021 - 02.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
Education
High School Diploma -
DR AQ Khan Technology And Science Collage
Pakistan06.2020
High School Diploma -
Pakistan International School Jeedah
Jeddah06.2019
Skills
- Data entry proficiency
- Route Planning
- Deadline-oriented
- Data Entry
- Schedule Management
- Dispatch Coordination
- Service planning
- Maintaining call metrics
- Work Order Management
- Route Navigation
Certification
- Nebosh License
Timeline
Dispatch Assistant
IMILE Logistic CO.
04.2023 - Current
Dispatch Supervisor
Naqeel Logistic Company
04.2022 - 03.2023
Dispatcher Supervisor
Afaq Logistic Co.
01.2021 - 02.2022
High School Diploma -
DR AQ Khan Technology And Science Collage
High School Diploma -
Pakistan International School Jeedah
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