ABDUL NASAR

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.
• Scheduling tracking the helpdesk complaints and customer satisfactions.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Evaluated customer service staff performance and provided constructive feedback.
• Coordinate and oversee routine maintenance, repairs, and inspections for the organization's facilities, including HVAC systems, plumbing, electrical, and general building.
• Ensure that all facilities meet safety and security standards, including fire safety, emergency procedures, and compliance with relevant regulations.
• Coordinate office relocations, furniture installations, and space modifications to accommodate changing needs.
• Establish and maintain relationships with external vendors and service providers for facilities-related services.
• Assist in developing and monitoring budgets related to facilities maintenance, repairs, and improvements.
• Promote and implement eco-friendly practices within the facilities, such as energy conservation, waste reduction, and recycling programs.
• Generate regular reports for management, highlighting key metrics, challenges, and improvements.
• Develop and implement emergency response plans, including evacuation procedures, crisis management, and disaster recovery protocols.
• Plan and Manage the Preventive and Corrective Maintenance plan.
• Develop ERP with sub contactor for the site requirement.
• Conduct the Facilities improvement plan for the Soft and Hard services.
• Conduct drills and training sessions to ensure that employees are well-prepared for emergencies.

• Handling overall soft FM, and building fabrication under the Civil Department.
• Preparing SOPs as per the contract requirement.
• Contacting the site visit as needed for the building design review
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Contacting a contractor for manpower deployment, storage, and logistics.
• Handling Overall operation for lines land 2 with staff deployment plan and logistics, etc.
• Monitored service staff performance and provided feedback for improvement.
• Contact Quality audit with FM sub contractor and the client for the improvement
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Managing all scheduling, and special events
• Cafeteria, maintenance, and internal playgrounds
• Facilitating initiatives for disaster planning Fire drills and lockdown procedures as per school policy on campus
• Follow up and deal with civil defense, ambulances, and police during the fire drill
• Lead and develop the implementation of a campus cleaning program, including day school operations and boarding houses
• Lead and manage services such as swimming pool maintenance, pest control, security landscaping, waste management, a gym, air and water quality testing, and parking
• Be prepared and document the files and service reports for the government inspection
• Conduct and document daily and weekly facility inspections
• Communicating the findings and developing an action plan for the findings
• Ensure compliance with health and safety standards with industrial codes
• Negotiate and compare costs when obtaining quotes from cleaning consumables and equipment suppliers for goods and services to maximize cost-effectiveness
• Negotiate and compare costs when obtaining quotes from cleaning consumables and equipment suppliers for goods and services to maximize cost-effectiveness
• Performance manages, develops, and trains the staff, ensuring maximum utilization of the team and regular tracking of performance against targets set
• Develop and implement a cost reduction initiative
• To provide regular and relevant feedback to the Head of Facilities to ensure the school leadership team is aware of critical issues immediately and makes progress against the planned activities
• Manage the third-party service contractors on campus
• Be prepared and update the weekly and monthly reports
• Prepare the action plan for the observed defects against SLA & KPI
• Support and arrange all the events on the school campus
• Carry out and support the FM department's administrative tasks
• Be responsible for the staff accommodations, including maintaining and purchasing furniture as per new requirements
• Follow up the asset management with FM software and CMMS.

• Managing the complete daily soft services operations of the busiest Concourse at Dubai Airport
• Ensures that all facility policies and procedures are followed.
• Ensure meeting KPls and SLAs as per the requirements.
• Resolves staff and client concerns, conflicts, and problems by ensuring prompt and fair action.
• Coordination of activities is accomplished by scheduling work assignments, establishing priorities, and directing the work of subordinate employees.
• conducts regular walk-throughs of the facility to assist with visual maintenance.
• Maintains records, prepares reports and staff roster, and composes work-related correspondence.
• Extensive knowledge of the operation procedures of recreational facilities or other comparable facilities
• Work toward the development of my subordinates by guiding them daily.
• Employee performance is evaluated and verified through a review of completed work assignments and work techniques.

identifies and ensures that staff development and training needs are met

• Plans, organizes, directs, and controls the facility management area's work activity in accordance with professional standards; recommends and revises work procedures to meet service needs.
• conducts inspections to ensure that assigned facilities are properly maintained.
• Directs, supervises, and instructs staff on how to use power equipment and efficient work techniques to maximize labor utilization.
• Maintains a complete inventory of materials and supplies and requisitions them; budgeting and cost control
• Trains employees in job skills, work regulations, cleaning methods, use of equipment, safety practices, and firefighting and prevention such as SOPs, COSHH, MSDS, etc.

• Prepared monthly roster according to the staff requirements
• Sees to it that the staff deployment is according to the duty roster
• Check the daily attendance and see to it that the manpower is distributed accordingly to the needs of the respective area
• Carries out the daily toolbox as well as any required staff training
• After the daily routine is completed as planned, the delegate's special work is assigned
• Notifies the office of sicknesses and absences in order to find replacements
• Disciplinary action is taken against staff who violate the rules and regulations
• See to it that the cleaning procedure is implemented as per the required standard
• Communicate effectively with the appropriate workplace authorities in accordance with protocol
• Maintained strong interpersonal customer service knowledge and experience
• Performs other duties and responsibilities that may be assigned from time to time → Handles the store which embraces requests of monthly housekeeping supplies and issuances, → See to it that all special tasks are done according to the schedule (PPM) → Attends to clients' requests and complaints → Troubleshoots all problems encountered in the daily housekeeping operation Provides counseling for misbehaving staff
• Compiles all bookings of the function rooms and prepares the venue as per schedule responsible for maintaining the cleanliness and orderliness of rooms
• Assisting guests with their needs, always greeting them with a smile, and meeting their needs for a comfortable stay Well, trained in cleaning tools and machines, including how to use them and their intended purpose
• Have good knowledge of landscaping, security, swimming pool maintenance, gymnasium maintenance, pest control, and barrier access maintenance.

• Assigns duties to workers and inspects work for compliance with prescribed cleanliness standards
• Coordination of work activities between departments
• Conducts orientation training and in-service training to explain policies, and work procedures, and to demonstrate the use and maintenance of equipment
• Inventories are stocked to ensure adequate supplies
• Investigates complaints regarding house Maintenance service and equipment in good working order, and take corrective action
• Cleans in an emergency or when there is a staff shortage
• Attends staff meetings to discuss company policies and patrons' complaints
• Workers are given supplies and equipment
• Establishes housekeeping staff work standards and procedures
• Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports
• Ensuring all staff is aware of the health and safety policies and procedures.