Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic
ABDUL NAYEEM MOHAMMED

ABDUL NAYEEM MOHAMMED

Riyadh

Summary

Dynamic Senior IT Support Specialist with proven expertise at Suzuki - Najeeb Alissa Holding Company, excelling in problem resolution and team collaboration. Successfully implemented security measures, enhancing system integrity and minimizing downtime. Recognized for leadership abilities and attention to detail, ensuring optimal performance across IT systems while training users on best practices.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior IT Support Specialist

Suzuki - Najeeb Alissa Holding Company
Riyadh
08.2022 - Current
  • Set up new hires with necessary accounts, hardware, and access promptly.
  • Ensured secure deprovisioning during employee offboarding to protect sensitive information.
  • Oversaw and maintained computer networks, servers, and IT systems for optimal performance.
  • Provided technical support to users by resolving hardware and software issues efficiently.
  • Implemented and managed security measures to safeguard IT systems against cyber threats.
  • Installed, configured, and updated software applications to enhance operational capabilities.
  • Diagnosed and resolved technical problems swiftly to minimize downtime across systems.
  • Educated users on best practices and new technologies to improve overall proficiency.

IT Support Administrator

PC Communication Est.
Riyadh
  • Delivered professional technical support to clients for effective software application usage.
  • Identified and resolved network issues while maintaining hardware and software systems.
  • Executed system backups and configured desktops, laptops, and printers efficiently.
  • Promoted new products and services to enhance client engagement.
  • Maintained communication networks, monitoring performance and resolving technical issues promptly.
  • Assisted in server installation to improve infrastructure reliability.
  • Managed office supplies inventory and placed orders when necessary.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Desktop Support

ICICI Lombard General Insurance Company Ltd
Hyderabad
  • Managed end-to-end desktop support for 300 users, including data backup and hardware upgrades.
  • Implemented automated data backup solutions to ensure data integrity and minimize loss risk.
  • Coordinated large-scale hardware refresh projects, managing inventory and deploying new laptops.
  • Performed comprehensive OS updates on 300 devices, enhancing security compliance and reducing vulnerabilities.
  • Developed desktop support policies to optimize workflows and reduce downtime.
  • Provided onsite and remote troubleshooting for hardware, software, and network issues, ensuring high user satisfaction.
  • Trained team members in best practices for backup, hardware replacement, and OS deployment.
  • Collaborated with IT teams for seamless integration of new technologies during upgrades.

Helpdesk Support

Sai Life Sciences Ltd.
Hyderabad
  • Monitored server performance and ensured efficient operations.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Provided technical support to customers over the phone and in person.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Trained end-users on new technologies and systems to enhance their understanding and efficiency.
  • Provided guidance to junior technicians regarding best practices in IT support.
  • Assisted with design of local area networks and wide area networks.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Implemented backup procedures for critical business data.

Education

Diploma - Data Science

OTHM Qualifications London College of Professional
London, United Kingdom.

Skills

  • Active listening
  • Conflict resolution
  • Team collaboration
  • Leadership abilities
  • Networking strategies
  • Presentation tools
  • Project management
  • Attention to detail

Certification

Microsoft Certified Azure 800

Disclaimer

I solemnly declare and confirm that the information given above is correct to best of my knowledge and belief.

Languages

Urdu
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2

Timeline

Senior IT Support Specialist

Suzuki - Najeeb Alissa Holding Company
08.2022 - Current

IT Support Administrator

PC Communication Est.

Desktop Support

ICICI Lombard General Insurance Company Ltd

Helpdesk Support

Sai Life Sciences Ltd.

Diploma - Data Science

OTHM Qualifications London College of Professional

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ABDUL NAYEEM MOHAMMED