Abdul Rehman
NEOM,Saudi Arabia
Summary
Accomplished professional with extensive expertise in Microsoft Office, document preparation, and client relations. Demonstrates exceptional skills in payroll processing, conflict resolution, and project management. Proficient in digital filing techniques, database management, and customer relationship management systems. Adept at meeting facilitation, event planning, and recruitment support. Committed to maintaining health and safety compliance while excelling in time management and attention to detail. Career goal: to leverage skills in a dynamic environment that values innovation and efficiency.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Administrative Assistant / Digitization Leader
Al-Tamimi Global Co. Ltd
NEOM, Saudi Arabia
2024.05 - Current
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Updated company databases by inputting new employee contact information and employment details.
- Streamlined administrative processes for increased efficiency in the workplace.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Leading Digitized training course Lobster Ink for all employers approximately 850 users to make sure their logins and accurate job roles training.
- Supported accurate record-keeping with proficient data entry skills.
- Expedited document filing system with a new, organized method.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Wrote professional letters, emails and memoranda for business communication.
- Organized client meetings, prepared agendas and took detailed minutes.
- Holding strong menu knowledge and leading digital menu platforms for 3 restaurants, timely updates of menus for online platforms for guests to see day to day menus on specific App.
- Having Excellent Leader skills and managing all decorations stuff for special events like Ramadan, Christmas and leading activities for 3 restaurants.
- Assisting HR department for Uniforms issuance to sub departments and sharing time sheets from service Department.
- Assisting Food and Beverage Manager for several Digitized Tasks like generating Organizational charts, manning and special presentations for any events or training purpose
Food and beverage coordinator
Al-Tamimi Global Co. Ltd
NEOM, Saudi Arabia
2022.09 - 2024.03
- Assessed performance of staff members regularly, providing constructive feedback when needed.
- Provided training to new hires on company policies and specific job duties.
- Enhanced dining atmosphere by implementing changes based on feedback from customers.
- Led team meetings aimed at improving operational efficiency across the department.
- Participated in recruitment process, interviewing potential candidates for various roles within the department.
- Responded promptly and professionally to customer concerns, ensuring satisfaction every time.
- Developed effective rota system to maximise staff productivity during peak times.
- Managed all aspects of food and beverage operations for upscale dining establishment.
- Coordinated special events including weddings, corporate functions and holiday parties.
- Planned staffing levels based on evolving service demands.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Set up venues for successful events by arranging tables, chairs and decorations.
Restaurant waiter
Al-Tamimi Global Co. Ltd
NEOM, Saudi Arabia
2022.03 - 2022.08
- Enhanced customer dining experience by providing top-notch service.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Maintained detailed knowledge of menu items to provide recommendations.
- Conducted inventory checks regularly to maintain stock levels.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Worked effectively under pressure during peak hours, ensuring timely services.
Waiter / Receptionist
Monal Restaurant
Islamabad, Pakistan
2019.02 - 2021.03
- Utilized multi-line telephone system to manage incoming calls effectively.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organized reception area for a professional business environment.
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Delivered front of house duties with warm and professional manner.
- Maintained knowledge of menu items, leading to accurate order taking.
- Liaised with kitchen staff for prompt order delivery to customers.
- Delivered excellent customer service through friendly and polite interaction.
Education
Intermediate - Pre-Engineering
Allama Iqbal Model Science College
Pakistan 2015.03 - 2017.06
Skills
- Microsoft Office proficiency
- Written correspondence
- Payroll processing
- Conflict resolution expertise
- Client relations
- Meeting facilitation
- Telephone etiquette
- Document preparation
- Email handling efficiency
- Document formatting expertise
- Digital filing techniques
- Procurement procedures
- Customer Service
- Health and Safety Compliance
- Product knowledge
- Attention to Detail
- Project Management
- Recruitment support capability
- Business correspondence writing
- Time management mastery
- Event planning expertise
- Basic graphic design
- Feedback collection and analysis
- Office equipment operation
- Customer relationship management systems
- Constructive feedback giving
- Flexibility in task handling
- Project management software use
- Database management
Languages
English
Fluent
Urdu
Native
Affiliations
- Sports
- Gym
- Tour and Travel
Accomplishments
Recognitions / appreciation from client 3 times in 4 years
Appreciation from Employee
Promoted from Waiter to Admins Assistant and Digitization Leader in just 4 years
Recommended for Various Tasks
Won Multy Sports Event as a captain
Certification
· HACCP Certificate
· Food Safety Level 2
. HSE Level 1
· Food Handling Certificate
· First Aid Training
· Customer Service / Hospitality Course
· Lobster ink Digital on Job Training Certificate
· Microsoft Course & Computer diploma
References
References available upon request.
Timeline
Administrative Assistant / Digitization Leader
Al-Tamimi Global Co. Ltd
2024.05 - Current
Food and beverage coordinator
Al-Tamimi Global Co. Ltd
2022.09 - 2024.03
Restaurant waiter
Al-Tamimi Global Co. Ltd
2022.03 - 2022.08
Waiter / Receptionist
Monal Restaurant
2019.02 - 2021.03
Intermediate - Pre-Engineering
Allama Iqbal Model Science College
2015.03 - 2017.06