ABDULATEF FARES

Oracle EAM Functional Configuration:

• Expertise in setting up preventive and corrective maintenance workflows.
• Proficient in defining and managing maintenance work orders, assets, locations, and hierarchies.
• Configuration of asset management strategies, including failure codes, work calendars, meter reading setups, and maintenance routes.
• Customization of maintenance planning processes, preventive maintenance (PM) schedules, and maintenance forecasts.
• Experience with maintenance cost tracking and reporting to analyze asset performance and optimize cost efficiency.

SQL Query Development and Optimization:

• Strong skills in writing complex SQL queries for data extraction, reporting, and analysis within the Oracle EAM environment.
• Experience in creating views, stored procedures, and triggers to support EAM operations and reporting needs.
• Proficient in optimizing queries for performance improvement, reducing execution times for large datasets.

TOAD (Tool for Oracle Application Developers):

• Extensive experience with TOAD for query development, database exploration, and performance tuning.
• Familiar with using TOAD for schema comparison, data modeling, and query optimization.
• Expertise in debugging and validating SQL scripts within the TOAD environment, ensuring efficient data retrieval and database management.
• Development of Custom Reports: Proficient in developing custom reports using Oracle SQL to track key metrics, such as asset performance, work order analysis, equipment downtime, and maintenance costs.
  Expertise in leveraging SQL queries to extract and present data for real-time monitoring and historical analysis of asset maintenance operations.
  
• Oracle Analytics Cloud (OAC) Integration: Skilled in utilizing Oracle Analytics Cloud (OAC) for advanced data visualization and reporting.
  Developed dynamic dashboards for asset performance tracking, maintenance planning, and work order management, providing actionable insights for stakeholders.
  Experience in designing ad hoc reports in OAC, allowing users to drill down into maintenance data and customize views based on operational needs.
  Expertise in creating calculated fields, combining multiple datasets, and implementing complex formulas within OAC to enhance report accuracy and depth.
  
• Ad Hoc Queries and Reports: Strong capability in building ad hoc queries and reports to meet business-specific asset management and operational reporting requirements.
  Experience in customizing report layouts and using advanced filters and sorting options in OAC to ensure the relevance and precision of data insights.
  

• Expanded use of VMware technologies and desktop virtualization
• Managed ORACLE Procurement & Inventory Module Implementation
• Led ORACLE OPM Module Implementation
• Oversaw ORACLE EAM Module Implementation
• Managed ORACLE HRMS & Payroll Module Implementation
• Prepared and maintained all ORACLE Modules documentation
• Evaluated telephony systems and improved inbound call routing
• Led infrastructure projects to decrease unplanned downtime
• Restructured IT team to increase department efficiencies
• Conducted troubleshooting on systems reliability issues
• Recommended cost-effective technology solutions and cost savings
• Managed IT support technicians and developed service workflows
• Administered disaster recovery plans for servers and applications
• Implemented network security policies and conducted monthly audits
• Coordinated technical training and personal development for staff
• Tested and administered disaster recovery plans for servers and applications
• Implemented and managed wireless devices and multi-site network infrastructure
• Managed technology selection, rollout, and contract negotiations
• Maintained camera and physical security systems
• Oversaw IT department operations and training
• Managed network and system performance, conducting troubleshooting
• Communicated with executives to advise on IT system upgrades
• Built and repaired technology based on staff requests
• Collaborated with project members to identify and address issues
• Installed and managed audiovisual equipment
• Supported phone, photocopier, fax machine, and other equipment
• Oversaw IT department operations and training

• Ensured smooth service desk operations, aligned with ITIL framework
• Facilitated high-quality service desk operations and best practice methods
• Handled escalated customer queries and disputes with swift resolutions
• Motivated team members to exceed targets month-on-month
• Drove continuous improvement in service desk effectiveness
• Managed operation of service desk staff, exceeding KPI targets
• Coordinated first-class customer service outcomes
• Prepared performance reports for senior management, monitoring KPIs
• Redesigned and implemented new CISCO network infrastructure
• Built and designed a data center
• Implemented MS/Exchange Server Platform and web mail access
• Managed infrastructure and hardware upgrades, decreasing downtime
• Implemented Van Sales System and back office application
• Managed Microsoft Analysis Service (SSAS) on Sales Application Database
• Managed and implemented wireless devices, business intelligence, and warehouse management system

• Consulted via telephone to understand and troubleshoot user problems
• Advised customers on software system maintenance practices
• Provided Tier 1 IT support through desk side support services
• Resolved technical issues across multiple systems and applications
• Identified sales and cross-selling opportunities during support services
• Collaborated with colleagues in domestic and international support facilities
• Managed ticketing systems for support actions and requests
• Submitted service tickets for equipment maintenance
• Documented transactions and support interactions for future reference
• Collaborated with supervisors to escalate and address inquiries or issues
• Assisted customers in identifying and explaining solutions
• Evaluated and responded to incoming sales leads and technical support requests
• Maintained internal knowledge bases for support products
• Integrated CRM software into support operations
• Loaded software, granted permissions, and configured hardware for new employees
• Evaluated system potential and expansion requirements
• Achieved system objectives by gathering data, identifying options, and recommending actions
• Improved existing programs and evaluated vendor-supplied software
• Prepared users by writing operating instructions
• Maintained records and protected information confidentiality
• Attended workshops and reviewed professional publications to stay updated
• Contributed to team efforts to accomplish related results