Summary
Overview
Work History
Education
Training
Timeline
Generic

Abdulaziz Abdullah Almisfer

Retail Sales Sr.Officer
JEDDAH

Summary

With over 15 years of professional experience in sales and communications, I currently serve as a Senior Retail Sales Officer at Mobily, a role that forms a cornerstone of my career. My core competencies lie in customer relationship management and sales strategy development, which have significantly contributed to enhancing customer experience and driving revenue growth. Aligned with the company’s mission and values, I consistently strive to bring diverse perspectives and experiences that enrich the company culture and foster sustainable success.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Retail Sales Sr.Officer

Etihad Etisalat Company (Mobily)
01.2009 - Current

· Greeted customers and assisted with product inquiries, selection, and completing purchases.

· Helped customers locate products, complete transactions, and enroll in rewards programs.

· Handled returns and exchanges professionally, resolving issues in accordance with company policies.

· Built strong relationships with loyal customers, contributing to increased retention and repeat visits.

· Increased sales revenue through personalized product recommendations tailored to customer needs.

· consistently achieved and exceeded personal sales targets through positive engagement and upselling techniques.

· Supervised daily sales team operations to ensure efficiency and achievement of set goals.

· Trained new employees and provided ongoing support and guidance to improve performance.

· Coordinated staff schedules and ensured full coverage during all business hours.

· Monitored individual and team performance, delivering regular reports to management.

· Contributed to the execution of merchandising and promotional strategies to attract customers and boost sales.

· Handled complex issues and customer complaints requiring supervisory intervention.

Technical trainer

Saudi Telecom (STC)
02.2009 - 05.2009

Education

Bachelor of Human Resource Management -

King Abdulaziz University
01.2013 - 01.2014

The Associate Degree - Telecommunications

College of Technology
01.2007 - 01.2008

Training

  • Qualifying Human Resource Specialist Program, Human Resource Development Fund, 100 hours, 2009
  • Mobile WiMAX Technology, 15 hours, 2007/2008
  • GPRS, 3G and 4G Technology, 12 hours, 2007/2008
  • Optical Fibers Splicing, 15 hours, 2007/2008
  • GSM Training Courses, 12 hours, 2007/2008
  • Information Security Awareness Program (Module I & II), Mobily Company, 2010
  • Service Transformation for Excellent Performance Program, DEI Sales, 2012
  • Surviving Through Time and Stress Management Program, Carizma Training and Consulting Organisation, 2010
  • Mobily Values Program, Dale Carnegie Training, 2009
  • Other Programs and Training Courses in Developing Self-Skills

Timeline

Bachelor of Human Resource Management -

King Abdulaziz University
01.2013 - 01.2014

Technical trainer

Saudi Telecom (STC)
02.2009 - 05.2009

Retail Sales Sr.Officer

Etihad Etisalat Company (Mobily)
01.2009 - Current

The Associate Degree - Telecommunications

College of Technology
01.2007 - 01.2008

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Abdulaziz Abdullah AlmisferRetail Sales Sr.Officer