Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
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ABDULAZIZ AL-MUQBIL

Riyadh,Saudi Arabia

Summary

Achieving the goals, ambition and distinction career and striving for a better future and gaining more From practical and scientific experiences, and to provide what I have Enjoy it in the field and strive to work in a competitive environment To gain skills and develop

Overview

5
5
years of professional experience

Work History

Customer service officer

Extensya KSA
Riyadh
09.2024 - 11.2024
  • Improved customer satisfaction by providing prompt and efficient service.
  • Managed difficult customer situations for maintaining company reputation.
  • Delivered high-quality service with attention to detail and professionalism.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Collaborated closely with team members to provide seamless service experience.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Responded to customer queries and provided excellent customer service.
  • Answered140+ telephone calls per day with professionalism.

Customer service representative

Riyadh season
Riyadh, Saudi Arabia
01.2022 - 07.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Collaborated with sales team to maximise product visibility and sales.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Training

Human Association for Orphans Care
Riyadh
01.2020 - 12.2020
  • Administrative work
  • Social research
  • Public relations

Education

Bachelor's - Sociology and social service specialization - Soci

Imam Muhammad Bin Saud Islamic University
Saudi Arabia

Skills

  • Complaint management
  • Customer Service
  • Leadership skill
  • Team building coordination

Languages

English, Arabic
Native

Timeline

Customer service officer

Extensya KSA
09.2024 - 11.2024

Customer service representative

Riyadh season
01.2022 - 07.2024

Training

Human Association for Orphans Care
01.2020 - 12.2020

Bachelor's - Sociology and social service specialization - Soci

Imam Muhammad Bin Saud Islamic University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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ABDULAZIZ AL-MUQBIL