Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdulaziz Alarrafi

Jeddah,02

Summary

Technical Sales Engineer with one year of hands-on experience in the renewable energy sector, specializing in client-facing technical sales, project coordination, and solution design. Previously gained 2+ years of experience in Video Surveillance and Security Solutions, Customer Experience, Commerce, and Payments. Skilled in customer experience platforms. Proven track record of generating leads, conducting market research, managing cross-functional teams, and building strong customer relationships to deliver tailored solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Sales Engineer

HAALA Energy
08.2024 - Current
  • Spearhead end-to-end technical and commercial proposals for C&I solar PV projects.
  • Conduct site assessments, energy analysis, and solar system sizing using tools like Helioscope.
  • Lead client engagements, translating complex solar concepts into clear value propositions and financial models.
  • Play a pivotal role in business development by identifying opportunities and maintaining long-term client relationships.
  • Improved the design, clarity, and functionality of internal and client-facing documents, enhancing communication efficiency and proposal impact.

Technical Sales Support Engineer

AxxonSoft
03.2023 - 04.2024
  • Memorizing technical product specifications and keeping up‐to‐date with new company products as well as industry trends.
  • Conducting market research and obtaining feedback from clients to improve existing products
  • Manage and ensure coordination and communication between sales, technical support, and engineering teams.
  • Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions

Technical Support Analyst

CSG International
02.2022 - 02.2023
  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
  • Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket

Education

Electrical Engineering

King Khalid University
Abha, Saudi Arabia
05-2021

Skills

    Research and Analysis Problem Solving Public Speaking Technical Support Office 365 Google Suite Pre-Sales Cloud Computing Confluence and Jira Adobe Apps

Certification

  • SCE ( Electrical Engineer)
  • EWA ( Solar PV Designer )
  • Project Management Path (Foundations, Ethics, Requirements and Schedules).
  • Project Risk Management Professional.
  • The future of work fundamentals (Digital marketing, Product management , Data Analysis and AI).
  • Career ethics, Engineering Entrepreneurship and Design thinking.
  • English language for business

Timeline

Technical Sales Engineer

HAALA Energy
08.2024 - Current

Technical Sales Support Engineer

AxxonSoft
03.2023 - 04.2024

Technical Support Analyst

CSG International
02.2022 - 02.2023

Electrical Engineering

King Khalid University

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Abdulaziz Alarrafi