Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Abdulaziz Alateeq

Riyadh,KSA

Summary

A highly organized and hard-working individual looking for a challenging role in a reputable organization Warm and friendly individual with the ability to help customers in any situation. Enjoys working closely with team members to provide a positive guest experience.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Front desk agent

JW Marriott Riyadh
Riyadh, Riyadh Region
07.2024 - Current
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained excellent product and service knowledge to offer helpful customer guidance.
  • Advised guests of current offers and promotions to upsell services.
  • Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
  • Offered knowledgeable, friendly support to in-office guests.
  • Delivered first class customer care through polite, professional service.

Guest relations agent

JW Marriott Riyadh
Riyadh, Saudi
08.2023 - 06.2024
  • Greeted and checked-in guests promptly and professionally.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Organized guest transport to support smooth airport transfers.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving positive outcome.
  • responsible to guide and monitor the team


Education

Bachelor's degree in hospitality and managment - Hospitality and management

King Saud University
08.2019 - 08.2023

Skills

  • Microsoft Power Point
  • Microsoft Word
  • Microsoft excel
  • Opera system
  • Able to work on my initiative or as part of a team
  • Excellent conceptual and analytical skills
  • Managing tasks and problem-solving skills
  • Detail oriented, strong organization and a high degree of accuracy
  • Analysis and Decision-Making skills
  • Client care
  • Able to under pressure
  • Customer Service
  • Cash handling
  • Customer relations
  • Project scheduling
  • Reception management
  • Room assignments

Languages

English
Fluent
Arabic
Fluent

Certification

  • Professional Leadership in Hospitality - Colchester - UK
  • Customer Relationship Management
  • Riyali-financial literacy program /2018
  • Skills development of front office staff in the tourism accommodation sector (3hours) ministry of tourism...
  • Excellence in providing hotel services to hotel reception staff (3hours) ministry of tourism...

Timeline

Front desk agent

JW Marriott Riyadh
07.2024 - Current

Guest relations agent

JW Marriott Riyadh
08.2023 - 06.2024

Bachelor's degree in hospitality and managment - Hospitality and management

King Saud University
08.2019 - 08.2023
  • Professional Leadership in Hospitality - Colchester - UK
  • Customer Relationship Management
  • Riyali-financial literacy program /2018
  • Skills development of front office staff in the tourism accommodation sector (3hours) ministry of tourism...
  • Excellence in providing hotel services to hotel reception staff (3hours) ministry of tourism...

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Abdulaziz Alateeq