Abdulaziz Albadrani
Riyadh,Saudi Arabia
Summary
Detail-oriented professional with expertise in medical claims and rejection handling, quality assurance, and compliance with GDP, SFDA, and CHI standards. Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word, with strong communication, problem-solving, analytical thinking, and decision-making skills. Recognized for being self-motivated, a fast learner, and highly adaptable to dynamic environments
Overview
11
11
years of professional experience
1
1
Certification
Work history
Medical Specialist - Rejection Callback
Tawuniya Insurance Company
Riyadh
12.2023 - Current
- Stay updated with CHI polices regarding insurance regulations and best practices
- Manage medical claims rejection cases and coordinate callbacks with healthcare providers
- Review and analyze rejected claims to ensure alignment with policy guidelines
- Collaborate with cross-functional teams to enhance claim processes and customer satisfaction
- Tracked performance indicators over time, resulting in steady improvements in service level agreements.
- Applied positive customer service approach to increase satisfaction levels.
Quality Assurance Associate
Cigalah Healthcare Company
Riyadh
10.2022 - 12.2023
- Adapts of the principal requirement for the safe storage and distribution of TTSPP
- Warehouse operation control according to the GDP requirements (receiving, storing, dispatching)
- Documentation of all related quality system, including deviation report, NCR, And CAPA
- Communicate with SFDA and our partner with all related issue including recalling and providing testing samples for inspection
- Manage calibration plan providing valuable information on the quality and measurement accuracy of all quality device
- Pest and waste control
- Manage company relationship with interested parties to optimize performance
- Make recommendations for improvement
- Make sure all quality requirement you be fulfill
Sales Development Specialist
Aumet Company
Riyadh
01.2022 - 10.2022
- Visit pharmacies on a daily basis increasing the awareness about Aumet B2B Healthcare Marketplace
- Convince pharmacies to register and place their orders via Aumet-app Establish, develop and maintain positive business with a greet relationship
- Reach out to customer leads expedite the resolution of their problems and complaints to maximize their satisfaction
- Analyze the territory/ markets potential, tracking sales and status reports
- Supply management with reports on customer needs, problem, interests, competitive activities and potential for new product & services
- Keep best practices and promotional trends, Continuously improve through feedback
- Make sure to keep following KPIs stands
Medical Representative
Tabuk Pharmaceuticals Company
Riyadh
12.2017 - 06.2021
- Responsible for Riyadh Military hospital, KAFMC, KKUH, MOI and others accounts for all Tabuk portfolio
- Follow up market place and NUPCO tender
- Demonstrating or presenting products to healthcare staff including doctors and pharmacies
- Organizing appointments and meetings with community-and hospital-based healthcare staff
- Attending and organizing trade exhibitions, conferences and meetings.
- Reviewing sales performance
- Writing reports and other documents
Pharmacist
Health Pearl Company
Riyadh
04.2014 - 12.2017
- Processed and dispensed prescriptions
- Instruct patients on proper use, side effects, and storage of prescribed medicine
- Advice patient with OTC medication and make sure different treatment are compatible
- Supervise the work of pharmacy technicians and pharmacists in training (interns)
- Maintain patient and pharmacy records
- Managed stock effectively, preventing shortages of key medications.
Education
Bachelor of Pharmaceuticals Science
Prince Sattam Bin Abdlulaziz University
Saudi Arabia Skills
- Medical Claims & Rejection Handling
- Quality Assurance & Compliance (GDP, SFDA,CHI)
- Microsoft Office (Excel, PowerPoint, Word)
- Communication & Problem-Solving
- Analytical Thinking & Decision Making
- Self-Motivated, Fast Learner, Adaptable
Certification
IFCE Certification – Jan 30, 2025
PMP Exam Preparation Course – ACE | Oct 27–31, 2024
Microsoft Excel Techniques (Intermediate, 12 Hours) – July 2024
Customer Focus Selling – March 4–13, 2024
Insurance Accelerator Program – Dec 18–19, 202
Languages
English
Advanced (C1)
Arabic
Native
Timeline
Medical Specialist - Rejection Callback
Tawuniya Insurance Company
12.2023 - Current
Quality Assurance Associate
Cigalah Healthcare Company
10.2022 - 12.2023
Sales Development Specialist
Aumet Company
01.2022 - 10.2022
Medical Representative
Tabuk Pharmaceuticals Company
12.2017 - 06.2021
Pharmacist
Health Pearl Company
04.2014 - 12.2017
Bachelor of Pharmaceuticals Science
Prince Sattam Bin Abdlulaziz University
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