ABDULAZIZ ALDABASS
Load Controller
Dammam
Summary
Accommodating Load Control with in-depth knowledge of flight management protocols. Diplomatic and calm professional with 9 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowing the last part will not be read I stopped growing as a professional in avation and in my life went as far as i can and did not even reach my potentials i am hoping with Fly adeal achieving the impossible
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Load Controller
saudia ground services
Dammam
01.2015 - Current
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Prepared pre-trip weight and balance documentation for All other airline flights.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Determined appropriate number of ULD (Unit Load Device) containers for aircraft.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
Airport Customer Service Agent
Saudia Ground Services
Jeddah
12.2013 - 12.2014
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Information Technology
Saudi Electronic University
Dammam 01.2020 - Current
Skills
Passenger assistance
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Bachelor of Science - Information Technology
Saudi Electronic University
01.2020 - Current
Load Controller
saudia ground services
01.2015 - Current
Airport Customer Service Agent
Saudia Ground Services
12.2013 - 12.2014
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