Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Abdulaziz Alduhaimi

Riyadh,Saudi Arabia

Summary

Analyze, Management, Problems solving, Event management, Inventory control, Hospitality, Customer satisfaction, Communication, Operation, Development,

Overview

2
2
years of professional experience
1
1
Certification

Work history

Cashier

W! Artisan Cafe
Riyadh
11.2021 - 04.2022
  • Resolved customer complaints.
  • taking orders, welcoming customers, preparing orders.

Barista

W! Artisan Cafe
Riyadh
04.2022 - 11.2022
  • making orders, responsible of the shop's cleaning and the bar, create new recipes and items.

Branch manager

W! Artisan Cafe
Riyadh
11.2022 - 07.2023
  • Monitored industry trends to remain ahead of competitor activity.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.
  • Set team performance goals and monitored progress to encourage attainment.
  • Doing employees schedule, analyze & making baked goods based on customers order, ordering beens monthly based on shop demand, stocktaking, training new employees.

Guest service agent

Hilon garden inn & DoubleTree By Hilton
Riyadh
07.2023 - Current
  • Actioned special requests to elevate guest stays.
  • Answered guest calls and resolved queries promptly and politely.
  • Informed guests of hotel facilities.
  • Checked guests in and out and processed payments according to booking notes, making reports.


Education

Bachelor's degree - Tourism & Hotel Management

King Saud University
Riyadh, Saudi Arabia
08/2020 - 01/2024

Skills

  • Leadership
  • Management
  • Marketing
  • Customer-focused
  • Problem-solving
  • Communication skills
  • Time management
  • Programme development
  • scheduling
  • multitasking
  • public relation
  • operation
  • customer satisfaction
  • event planing
  • Accounting
  • Business development
  • Employee management

Languages

English
Fluent

Certification

  • Training program in Leadership & International Hospitality Management at Ferrieres Hospitality & Luxury Management School. France-Paris, February 2024

Timeline

Guest service agent

Hilon garden inn & DoubleTree By Hilton
07.2023 - Current

Branch manager

W! Artisan Cafe
11.2022 - 07.2023

Barista

W! Artisan Cafe
04.2022 - 11.2022

Cashier

W! Artisan Cafe
11.2021 - 04.2022

Bachelor's degree - Tourism & Hotel Management

King Saud University
08/2020 - 01/2024

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Abdulaziz Alduhaimi