Abdulaziz Alduhaimi
Riyadh,Saudi Arabia
Summary
Analyze, Management, Problems solving, Event management, Inventory control, Hospitality, Customer satisfaction, Communication, Operation, Development,
Overview
2
2
years of professional experience
1
1
Certification
Work history
Cashier
W! Artisan Cafe
Riyadh
2021.11 - 2022.04
- Resolved customer complaints.
- taking orders, welcoming customers, preparing orders.
Barista
W! Artisan Cafe
Riyadh
2022.04 - 2022.11
- making orders, responsible of the shop's cleaning and the bar, create new recipes and items.
Branch manager
W! Artisan Cafe
Riyadh
2022.11 - 2023.07
- Monitored industry trends to remain ahead of competitor activity.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Set team performance goals and monitored progress to encourage attainment.
- Doing employees schedule, analyze & making baked goods based on customers order, ordering beens monthly based on shop demand, stocktaking, training new employees.
Guest service agent
Hilon garden inn & DoubleTree By Hilton
Riyadh
2023.07 - Current
- Actioned special requests to elevate guest stays.
- Answered guest calls and resolved queries promptly and politely.
- Informed guests of hotel facilities.
- Checked guests in and out and processed payments according to booking notes, making reports.
Education
Bachelor's degree - Tourism & Hotel Management
King Saud University
Riyadh, Saudi Arabia 08/2020 - 01/2024
Skills
- Leadership
- Management
- Marketing
- Customer-focused
- Problem-solving
- Communication skills
- Time management
- Programme development
- scheduling
- multitasking
- public relation
- operation
- customer satisfaction
- event planing
- Accounting
- Business development
- Employee management
Languages
English
Fluent
Certification
- Training program in Leadership & International Hospitality Management at Ferrieres Hospitality & Luxury Management School. France-Paris, February 2024
Timeline
Guest service agent
Hilon garden inn & DoubleTree By Hilton
2023.07 - Current
Branch manager
W! Artisan Cafe
2022.11 - 2023.07
Barista
W! Artisan Cafe
2022.04 - 2022.11
Cashier
W! Artisan Cafe
2021.11 - 2022.04
Bachelor's degree - Tourism & Hotel Management
King Saud University
08/2020 - 01/2024