Summary
Overview
Work History
Education
Skills
Professional Interests
Timeline
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Abdulaziz Alghaith

Abdulaziz Alghaith

Riyadh

Summary

Results-driven Sociology graduate from Imam Mohammad Ibn Saud Islamic University with a passion for serving the community. Proven ability to excel in communication and problem resolution through customer-focused skills. Utilizing empathy and active listening to effectively address customer concerns. Dedicated to contributing towards achieving organizational goals.

Overview

5
5
years of professional experience
24
24
years of post-secondary education

Work History

Intern

Prince Mohammed bin Abdulaziz Hospital
03.2025 - 06.2025
  • Analyzed problems and worked with teams to develop solutions.
  • Enhanced patient satisfaction by providing compassionate and attentive care during their hospital stay.
  • Contributed to a positive patient experience by effectively communicating with medical staff regarding pertinent information about patients'' needs and progress.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Facilitated support groups for patients and caregivers, promoting emotional well-being and a sense of community.

Operations Supervisor

Cold Sky Company
04.2022 - 03.2025
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Customer Service Representative

Cold Sky Company
10.2020 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Sociology

Imam Mohammad Ibn Saud Islamic University
Riyadh, Saudi Arabia
04.2001 - 01.2025

Skills

  • Effective communication

  • Ability to work within a team

  • Data recording and organization

  • Proficient in Microsoft Office

  • Social research and analysis skills

  • Public dealing and customer service

  • Fast learner

  • Problem-solving

Professional Interests

  • Working in charitable organizations and community services
  • Customer service and public communication
  • Public relations and event organization
  • Social awareness and education

Timeline

Intern

Prince Mohammed bin Abdulaziz Hospital
03.2025 - 06.2025

Operations Supervisor

Cold Sky Company
04.2022 - 03.2025

Customer Service Representative

Cold Sky Company
10.2020 - 05.2021

Bachelor of Science - Sociology

Imam Mohammad Ibn Saud Islamic University
04.2001 - 01.2025

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Abdulaziz Alghaith