Abdulaziz Alghamdi
Khobar,Saudi Arabia
Summary
Graduated with a Bachelor's degree in Management Information Systems from Imam Abdulrahman Bin Faisal University. Proven myself in analyzing data and cases and managing them effectively. My innovative, artistic, and improvisational thinking allows me to view things from various perspectives and extract their true significance. I seek to utilize these skills to analyze data and make the Right decisions.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work history
ERP HR Support, Associate
ARO Drilling
Khobar, Eastern Province
2024.08 - 2026.02
- Managed the support ticket queue by reviewing incoming requests, routing them to the appropriate technician, and ensuring resolution within agreed SLA timeframes.
- Facilitated joint review sessions between business and IT teams to prioritize open HR tickets, assigning ownership per technician and conducting daily follow-ups to ensure critical items were closed and all stakeholders remained informed.
- Monitored and reported on ticket trends and recurring issues, identifying patterns that informed system improvements and reduced repeat requests.
- Triaged system issues by distinguishing between hot fixes and change requests (CRs); for CRs, facilitated requirements sessions with business stakeholders, assessed technical feasibility with the IT team, and authored Functional Requirement Specifications (FRS) for management and HR review prior to implementation.
- Managed the UAT process for all CRs, coordinating with both IT and business teams to ensure comprehensive test coverage, tracking sign-off on each scenario, and confirming all items passed before promoting changes to production.
ERP System Analyst
Solution Leaders Fayez Engineering
Khobar, Eastern Province
2023.08 - 2024.08
- Creating reports of employees timesheets and attendance performance on a scheduled basis and analyzing them. based on that I was able to increase employees understanding, which reduced a number of mistakes, user requests and delay by 33%.
- With IT department migration, it caused many issues that needed to be resolved, by troubleshooting I was able to help and fix login issues that delayed workflow in a short period.
- By utilizing unused features, we were able to improve the system and significantly reduce the amount of incorrect information provided to new hires.
- As a system administrator, I provided assistance and troubleshooting to over 650 employees in a short period, reducing delays and pressure, and enhancing the overall performance of the billing and payroll process.
- I collaborated with other team members on an IT migration project. As part of the project, I imaged hundreds of employee devices.
- Created a new ticket type that reduces wrong inputs and editing, minimizing client billing mistakes and issues.
Ministry Of Commerce In Ministiry Of Investment
COOP
Khobar, Eastern Province
2022.06 - 2022.08
- Assisted in resolving issues for international clients and provided them with answers to their inquiries. Primarily worked with non-Arabic speaking clients while my colleagues focused on assisting native Arabic speakers.
- Worked with colleague to Manage all cases in Eastern Province of Ministry of Investment.
- Analyzed and sorted all cases in Ministry of Investment's system by using Excel. Submitted PowerPoint reports to Upper Management, who praised its content.
- Praised for my ability to smoothly and properly insert and organize multiple cases, surpassing my colleagues in case management.
- Worked with case management team to test trial version of the new system. During testing, I identified several errors in the output and provided suggestions to address them In matter of week.
Education
Bachelor's degree - Management Information Systems
Imam Abdulrahman Bin Faisal University
Dammam, Eastern Province 2019.08 - 2023.06
Skills
- HTML\CSS
- SAP SuccessFactors
- Researching Skills
- Eager and fast to learn
- Analyzing data with Excel
- Troubleshooting/ problem solving
- Microsoft Office
- Strategic Planning, Decision making,
- Creative & Emotional thinking
- Integration at work, Attention to details
- Concept Art, Designing
- Reading and Creative writing
ERP Implementation
- Led multiple workstreams across the HR and Finance modules, coordinating with business stakeholders and IT teams to ensure requirements were captured, prioritized, and delivered within project scope.
- Coordinated between the internal implementation team, EY consultants, and the project management office, acting as the central point of contact for all HR workstream activities throughout the project lifecycle.
- Led over 200 project meetings, keeping business stakeholders, technical teams, and third-party consultants aligned on requirements, open items, and delivery milestones.
- Served as the central point of contact for data migration activities, coordinating between business teams and technical resources to ensure migration templates were completed, data was validated, and each cycle was delivered on time.
- Maintained a live project tracker covering all open items, workbooks, and deliverable statuses, giving stakeholders clear visibility and making sure nothing was missed in order to meet project deadlines.
- Ran UAT sessions with business users, managing test scenarios, tracking results, and following up on defects until everything was signed off and ready for go-live.
- Handled the hypercare period entirely on my own after go-live, acting as the main link between business users and the third-party technical team to resolve issues and stabilize the system.
Languages
English
Advanced
Arabic
Native
Timeline
ERP HR Support, Associate
ARO Drilling
2024.08 - 2026.02
ERP System Analyst
Solution Leaders Fayez Engineering
2023.08 - 2024.08
Ministry Of Commerce In Ministiry Of Investment
COOP
2022.06 - 2022.08
Bachelor's degree - Management Information Systems
Imam Abdulrahman Bin Faisal University
2019.08 - 2023.06