ABDULAZIZ ALGHOFAILI

• Handled guest complaints and concerns with empathy and professionalism, ensuring swift, effective resolutions that improved satisfaction.
• Raised guest satisfaction scores from 80% to 86% by monitoring service quality and collaborating with departments to act on guest feedback.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality and the standard are meeting the expectations of the guests on a daily basis
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Supports the developmental needs of others and coaching, mentoring, and helping others to improve their knowledge or skills

• Responsible in training, evaluating, counseling, motivating, coaching employees: and set plans to achieve the common goals.

• Oversaw daily guest operations to ensure service excellence and quality alignment.
• Trained, coached, and motivated staff on delivering exceptional guest experiences and resolving issues proactively.

• Perform All check-in and check-out tasks, along with running daily reports to maintain a smooth shift
• Confirm group reservations and arrange personalized services for VIP guests and event attendees
• Supported high-level guest requests, offering personalized and anticipatory service in line with luxury expectations.

• Made flight reservations and tickets refunds for the guests on Amadeus program
• Communicate with the financial and accounting departments to settle the guests' financial dues