Abdulaziz Alhatlani
Dammam,Eastern Province
Summary
certified operator in 911, security operation center in a high-volume call center. Proficient in using various software and systems to manage calls, monitor incidents, and report data. Demonstrated ability to work under pressure, communicate effectively, and resolve complex situations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Call centre operator
Unified Security Operations Center (911)
Eastern Province
08.2021 - Current
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- knowledge of relevant regulatory , safety , and quality standards .
Education
Bachelor's degree - English and Transaltion
Qassim University
Unaizah, Al-Qassim Region 03.2015 - 05.2019
Skills
- Resolving issues
- Complaint handling
- Word processing
- Lead generation
Languages
Arabic
Native
English
Fluent
Certification
- Data entry and word processing
- Advanced office management
Timeline
Call centre operator
Unified Security Operations Center (911)
08.2021 - Current
Bachelor's degree - English and Transaltion
Qassim University
03.2015 - 05.2019
Similar Profiles
Mackenzie ChristianMackenzie Christian
Emergency Dispatch Supervisor at 911Emergency Dispatch Supervisor at 911
Jasmine P.WagnerJasmine P.Wagner
TSOC Staff and Positional Trainer at Texas Security Operations Center, US NAVY National Security Agency, Texas, NSATTSOC Staff and Positional Trainer at Texas Security Operations Center, US NAVY National Security Agency, Texas, NSAT
Saif AljiryaweeSaif Aljiryawee
Expedia Dispatcher Officer at Global Security Operations CenterExpedia Dispatcher Officer at Global Security Operations Center
Dai AlhussanDai Alhussan
Team leader at Trendlyze (Graduation Project)Team leader at Trendlyze (Graduation Project)
Selmanul Farisi HSelmanul Farisi H
Sales Support Supervisor at ALOTHMAN AGRI PROD & PROC. Co (NADA)Sales Support Supervisor at ALOTHMAN AGRI PROD & PROC. Co (NADA)