Summary
Work History
Education
Skills
Timeline
Generic

Abdulaziz Alhouwes

Jeddah,Saudi Arabia

Summary

Energetic hospitality professional versed in communicating with guests to support seamless hotel operations. Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills.

Work History

Front office shift leader

Novotel Jeddah Tahlia
Jeddah
07.2023 - Current
  • Handled customer payments and updated reservations with Opera cloud.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Collected and processed guest data in line with data protection regulations.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Assisted staff with administrative duties during peak schedules.

Internship Trainee

Radisson Blu
01.2020 - 03.2020
  • As part of the Faculty of tourism program
  • My training plan included the primary more physicaldepartments ex (F&B, Front office, etc.) plus other more managerial departments including Finance
  • Human Capital (Human Resource) and purchasing
  • I started in January but unfortunately stopped dueto Covid-19

Hospitality trainee

IHG Hotels & Resorts
10.2018 - 02.2019
  • Part of the faculty of tourism program I start working as a trainee in the Intercontinental Hotel in Jeddah
  • As a trainee in the IHG group, I learned the fundamentals of Front Office, Housekeeping, Food and
  • Beverage, Engineering and the field of Kitchen and awarded a Certificate of Graduation from the IHG
  • Academy

Education

Bachelor's degree - Hospitality Administration/Management

King AbdulAziz University
2021

Skills

  • Methodical multitasking
  • Exemplary customer service
  • Professionally presented
  • Night audit
  • Payment processing
  • File management

Timeline

Front office shift leader

Novotel Jeddah Tahlia
07.2023 - Current

Internship Trainee

Radisson Blu
01.2020 - 03.2020

Hospitality trainee

IHG Hotels & Resorts
10.2018 - 02.2019

Bachelor's degree - Hospitality Administration/Management

King AbdulAziz University

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Abdulaziz Alhouwes