Abdulaziz Alkhozami
Jeddah,Saudi Arabia
Summary
Results-oriented professional with expertise in recruitment process management and employee relations. Skilled in performance monitoring, digital platform implementation, and negotiation. Experienced in electronic data management and digital coordination of administrative operations. Leverages critical thinking and problem-solving abilities to enhance organisational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist & Housing Specialist
Rehlat W Manafe Tourism Co.
Makkah
2025.04 - 2025.07
- Handled reception duties, managed pilgrim check-in processes, and coordinated housing services to ensure comfort and efficiency.
Housing Specialist
Al Rajhi
Makkah
2026.04 - 2026.06
- Oversaw housing allocation and logistics, ensuring proper accommodation management and high-quality service delivery for pilgrims.
Sales Representative
Boox Logistics Services and Solutions
Jeddah
2023.09 - 2025.01
- Built strong client relationships by identifying customer needs and delivering tailored logistics solutions that enhanced customer satisfaction and retention.
- Conducted market research and analysis to identify business opportunities, develop effective sales strategies, and support informed decision-making.
- Led negotiations with prospective clients and successfully closed deals, contributing to revenue growth and business expansion.
- Monitored market trends and competitor activities, providing valuable insights that helped improve service offerings and strengthen market positioning.
- Consistently achieved and exceeded sales targets through proactive client follow-ups, relationship management, and strategic sales planning.
- Collaborated with internal teams to ensure seamless service delivery and maintain high levels of customer satisfaction.
Makkah Housing & Tawaf Specialist
Rehlat W Manafe Tourism Co.
Makkah
2024.05 - 2024.08
- Managed pilgrim housing arrangements and supported Tawaf-related services to ensure organized accommodation and smooth movement.
Service Unit Supervisor
Rehlat W Manafe Tourism Co.
Makkah
2023.05 - 2023.08
- Supervised service operations, coordinated staff activities, and ensured efficient workflow and visitor support.
Human Resources Specialist
Unified Factory for Industrial Businesses
Riyadh
2023.05 - 2023.07
- Managed the full recruitment cycle, including sourcing, screening, interviewing, and hiring qualified candidates.
- Handled employee relations and supported workplace initiatives to improve employee satisfaction.
- Developed and implemented HR policies and procedures to enhance operational efficiency.
- Led the implementation of the Jisr HR system for attendance management and employee records.
- Assisted in restructuring the HR department to improve processes and overall effectiveness.
Customer Service
Rehlat W Manafe Tourism Co.
Makkah
2022.05 - 2022.08
- Provided assistance to pilgrims, responded to inquiries, and supported smooth service delivery during the Hajj season.
Education
Bachelor of Arts -
Findlay University
Ohio, United States 2017.08 - 2021.08
Skills
- Client support
- Technical Skills: Proficient in Microsoft Office, electronic data management, record and file organization, presentation preparation, email management, and digital coordination of administrative operations
- Ordering office supplies
- Discretion and confidentiality
- Good judgement
- Professional Skills: Recruitment process management, administrative policy and procedure organisation, employee relations development, performance monitoring, implementation of digital platforms, negotiation and deal closure, sales plan development, daily task coordination, and team supervision
- Personal Skills: Effective communication, professional relationship building, critical thinking, teamwork, leadership, self-discipline, decision-making, problem-solving, and ability to work under pressure
Core Skills
Language Skills: Arabic (native), English (proficient – speaking, writing, and reading).
Training
- Accommodation & Housing Track Program / Ministry of Hajj and Umrah / Nusuk Tamkeen – April 2026
- Training in housing management and logistical coordination for pilgrims.
- Practical application in accommodation distribution, check-in procedures, and field operations support.
- Developed skills in organizing housing services and ensuring smooth operational flow during peak seasons
- Human Resources Management / General Organization for Technical and Vocational Training – May 2023
- Experienced in recruitment, employee relations, policy development, performance management, and HR operations.
- Tarhab / Ministry of Hajj and Umrah – June 2022
- The program focuses on developing the essential personal and behavioral competencies needed to ensure an exceptional experience for the Guests of Allah. Its main areas include: Effective communication skills, emotional intelligence, reception and hospitality skills.
- Crowd Management / Saudi Arabia Railways (SAR) – May 2022
- Managed crowd flow and visitor coordination during large-scale events, ensuring safety, operational efficiency, and compliance with established procedures while delivering excellent public service.
Workshop & Events
- Event Coordination Experience / Bab Rizq Jameel - June 2026
- Assisted in organizing the Career and Innovation Fair at Umm Al-Qura University in partnership with Bab Rizq Jameel, supporting event coordination and operations.
- Hospitality Center Management / Ministry of Hajj and Umrah / The Licensing and Training Center for the Hajj & Umrah Sector– May 2026
- Completed an interactive workshop on hospitality center management, gaining practical knowledge in service delivery, guest handling, and operational efficiency
Timeline
Housing Specialist
Al Rajhi
2026.04 - 2026.06
Receptionist & Housing Specialist
Rehlat W Manafe Tourism Co.
2025.04 - 2025.07
Makkah Housing & Tawaf Specialist
Rehlat W Manafe Tourism Co.
2024.05 - 2024.08
Sales Representative
Boox Logistics Services and Solutions
2023.09 - 2025.01
Service Unit Supervisor
Rehlat W Manafe Tourism Co.
2023.05 - 2023.08
Human Resources Specialist
Unified Factory for Industrial Businesses
2023.05 - 2023.07
Customer Service
Rehlat W Manafe Tourism Co.
2022.05 - 2022.08
Bachelor of Arts -
Findlay University
2017.08 - 2021.08