Abdulaziz Alkhuraydili

• Delivered lectures to undergraduate or graduate students on topics such as marketing management/operations management/principles of management/strategic management
• Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.

• Led projects and analyzed data to identify opportunities for improvement.
• Actively listened to stakeholders, handled concerns quickly and escalated major issues to the Vice-Dean.
• Oversaw daily operations to ensure high levels of success.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Managing over 20 admin staff and more than 80 Academic professionals.
• Happily served around +8000 students in the second biggest branch for the Saudi Electronic University (Dammam Branch).

• Improved operations through consistent hard work and dedication.
• Used coordination and planning skills to achieve results according to schedule.
• Saved [Days&Hours] by working & developing in initiatives that addressed long-standing problems related to the examination processes.

• Although it was a short time, I was heavily involved in negotiation and administered leasing and service contracts [Health Insurance and fleet] which were two of the biggest contracts.

• Managed customer expectations and relationships through easily understood explanations and clear communication.
• Delivered individualization by working with clients to gather business requirements.
• Assisted customers with assessing and defining key business processes, policies and procedures.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

• Collect and analyze statistical data to maintain, and improve sales to increase Shafston's market share.

• Enabling an 8-10 % increase in an actual gross margin within a year through the initiation of Middle East market department.

• Providing supervision and support to up to 60 members of staff and motivating them towards the achievement of optimum service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Effective liaison between customers and internal departments.
• Investigated and resolved customer inquiries and complaints quickly.
• Organizing staffing, scheduling based on Capacity Plan Report.