Abdulaziz Almusallam

• Led and performed over 20 customer experience & market research projects.
• Helped organizations to improve customer experience by implementing various customer experience programs.
• Participated in all aspects of business development including market research, finance, operation, sales & marketing, and technology development.
• Provided consultations to clients, prospects after understanding their customer experience strategy, and offering suitable solutions based on organization's customer experience maturity level.
• Assisted in shaping, designing, and analyzing customer journey mapping, evaluating customer touchpoints, analyzing gaps to re-designing customer journey map that meets customer expectations.
• Founded startup which focuses on developing and designing innovative customer experience & market research solutions that maximize customer values and drive real business outcomes.

• Created successful online store for local food and beverage with strong emphasis on customer experience.
• Executed business plan to drive store growth in revenue and profitability.
• Increasing conversion rate and store traffic through social media marketing and customer retention.
• Developed operational models and collaborated with external stakeholders to achieve store objectives.
• Achieving monthly growth rate of 60% increase in revenue.
• Analyzing customer data, and studying market and competition, to ensure delivery of excellent products and services.

• Providing supply chain solutions to clients after studying and understanding all aspects of their needs.
• Managing business development team and delivering required training to help team to achieve business goals.
• Managing with internal and external stakeholders to drive for success on business and collect reference business intelligence for revaluation
• Managing over 50 meetings monthly with exciting and prospecting clients to enhance relationship and develop business
• Taking lead of business projects or campaigns to formulate business strategy, execution and monitoring to deliver expected result.

• Developing and maintaining a strategic relationship with current clients and identifying opportunities for potential clients for our product compliance and quality management solutions.
• Providing training, guidance to the clients, suppliers to make sure all the requirements are understood and will be fulfilled to meet the Saudi government requirements.
• Contacting potential clients to establish a business relationship and meet with them to establish a relationship.utilizing
• Developing a new sales pipeline and various techniques to win the deals.
• Researching the market about the latest and creating new opportunities to expand the business.
• Collaborating with sales and design team to ensure requirements are met, such as sales numbers and profit goals
• Preparing business development reports, conducting data analysis to maximizing the clients targeting results.
• Building a strong understanding of company products or services as well as business position and competition to keep business competitive.

• Developed strategic partnership with key manufacturers to ensure successful business growth in assigned region.
• Established and maintained strong relationships with internal and external stakeholders to ensure optimal performance.
• Conducted market research to stay up-to-date on market trends, impacts, and key players' activities globally and domestically.
• Prepared brand's marketing plan and enhancing presence of product in market by conducting product penetration strategies.
• Performed and managed company key events, exhibitions, seminars to create brand awareness and open new business opportunities.
• Conducted periodic products/brands performance evaluations and analyzing any significant changes in product demands.
• Forecasted and analyzed sales report, inventory history, competitors' activities to identify business needs and fulfill market demands.

• Operated as a lead point of contact for all matters specific to customers, built and maintained strong, long-lasting customer relationships, developed a trusted advisor relationship with key accounts in several industries including Oil & Gas, petrochemicals, FMCG, and other industries.
• Developed leads generating program to support sales units with new business opportunities and qualified leads.
• Developed standards, and processes of customer relationship management, monitoring customers' interaction activities to ensure delivery of high-quality services.
• Managed and solved conflicts with clients, use alternative dispute resolution methods which includes mediation and arbitration to resolve conflicts with clients to ensure effective business relations.
• Managed implementation of Oracle CRM application by involving in configuring tool to align with sales, marketing, and customer service process and business requirements.
• Recruit, develop and coach sales and customer relations teams to meet or exceed specific target for continuous improvement.
  

• Awarded Certificate of appreciation for winning Development of Marketing Skills competition. STC, 2009
• Received outstanding performance appraisals for consistently meeting and exceeding sales targets for 3 years.
• Awarded for exceeding sales target by 350% of team annual target. STC 2012.
• Conducted in-depth analysis to pinpoint deficiencies and introduced comprehensive business development strategies with key objectives to drive growth.
• Analyzed customer feedback and designed successful marketing strategy to cultivate new customer streams and improve sales and customer service targets.
• Managed and developed a top performing team in the provision of best in class customer service; promoted a high-value product and service solutions in alignment with customer need to increase profitability.