

Experienced with nine years of working in the hospitality industry. Skilled in Event Planning, Customer Service, Microsoft Word, Strategic Planning, and Customer Satisfaction. My background and growing up experience has given me a deep insight in the culture and society together with a wider scope in the world of business.
.My career journey began as a receptionist at Pullman, and I have held various positions since then, eventually reaching the role of Front Office Manager.
. Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
· Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
· Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
· Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
· Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
· Followed-up with guests to resolve requests or problems to complete satisfaction.