Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Abdulaziz Alsaedi

Abdulaziz Alsaedi

madina,المملكة العربية السعودية

Summary

Experienced with nine years of working in the hospitality industry. Skilled in Event Planning, Customer Service, Microsoft Word, Strategic Planning, and Customer Satisfaction. My background and growing up experience has given me a deep insight in the culture and society together with a wider scope in the world of business.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Front Office Manager

Pullman Hotel
Medina, Medina Region
2015.03 - 2024.03

.My career journey began as a receptionist at Pullman, and I have held various positions since then, eventually reaching the role of Front Office Manager.

. Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

· Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

· Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

· Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

· Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.

· Followed-up with guests to resolve requests or problems to complete satisfaction.

Receptionist

Movenpick
Madina, Saudi Ariba
2013.03 - 2013.07

Education

Executive MBA - International Hotel Management

Les Roches
Marbella, Spain
2022.01 - 2023.10

Bachelor's degree - Physiotherapy

Taiba University
Al Madinah
2010.03 - 2015.07

Skills

  • Rota management
  • Hotel administration
  • Guest experience improvement
  • Revenue forecasting
  • Reception management
  • Staff engagement techniques
  • Coaching and training
  • Communication skills
  • Leadership

Languages

English
Advanced

Certification

  • Emerging Leaders Development program by Accor for 6 Month
  • Business Administration
  • Quality management
  • Customer service
  • Human resources
  • Communication skills

Timeline

Executive MBA - International Hotel Management

Les Roches
2022.01 - 2023.10

Front Office Manager

Pullman Hotel
2015.03 - 2024.03

Receptionist

Movenpick
2013.03 - 2013.07

Bachelor's degree - Physiotherapy

Taiba University
2010.03 - 2015.07
Abdulaziz Alsaedi