ABDULAZIZ ALSAIF
Hail
Summary
Experienced airport operations professional with over 17 years of progressive responsibility in ground services. Proven ability in team leadership, operational coordination, staff development, and strategic time management. Currently serving as Station Duty Manager at Hail International Airport, with a strong background in passenger services, cargo operations, VIP handling, and stakeholder engagement.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Station Duty Manager
saudi ground services
01.2023 - Current
- Oversees daily airport operations, ensuring efficiency, compliance, and exceptional service quality.
- Supervises staff attendance, shift planning, and monitors overall team performance.
- Tracks employee training progress and ensures timely participation in required courses.
- Hosts and coordinates meetings with company representatives, airline officials, and VIP guests.
- Welcomes and assists corporate visitors and external delegations on behalf of station management.
- Serves as the main point of contact for resolving operational issues in real time.
- Leads briefings and strategic sessions with internal departments to improve workflow and safety.
- Ensures operational readiness and smooth execution during irregular operations and emergencies.
- Acts as liaison between airport authorities, ground handling teams, and external stakeholders.
- Drives continuous improvement through regular audits, reporting, and process optimization initiatives.
Operations Supervisor
saudia ground services
08.2021 - 10.2023
Ramp Handling Supervisor
saudia ground services
03.2021 - 08.2021
Operations Coordinator
saudia ground service
12.2018 - 03.2021
Cargo Operation Agent
saudia ground services
05.2018 - 03.2021
Passenger Service Supervisor
ground service
06.2015 - 12.2015
Customer Service Agent
saudia ground services
03.2008 - 06.2011
Education
Bachelor of Public Administration - ECONOMICS AND ADMINISTRATION
KING ABDULAZIZ UNIVERSITY
Jeddah 07.2010 - 04.2015
Four level - English language
Hail University
04.2006 - 03.2008
Skills
Customer relations
Employee performance analysis
Just In Time stock control
High-pressure environments
undefinedTraining
- Hospitality and Tourism Business and Management Programme – University of Gillon, London
- Leadership Program (Strategic Excellence, Decision Dilemma - Decision Making, Performance and Stakeholder Management, Transformation Catalyst - Change Management, Manager as a Coach)
- Weight & Balance of Cargo Plane 747-MD11
- Job Knowledge Test - Station Supervisor
- Return to Duty Briefing
- Airport Familiarization
- Aviation Security Awareness Course
- Time Management
- Self Management
- How to Deal with Others
- Developing Personal Performance
Timeline
Station Duty Manager
saudi ground services
01.2023 - Current
Operations Supervisor
saudia ground services
08.2021 - 10.2023
Ramp Handling Supervisor
saudia ground services
03.2021 - 08.2021
Operations Coordinator
saudia ground service
12.2018 - 03.2021
Cargo Operation Agent
saudia ground services
05.2018 - 03.2021
Passenger Service Supervisor
ground service
06.2015 - 12.2015
Bachelor of Public Administration - ECONOMICS AND ADMINISTRATION
KING ABDULAZIZ UNIVERSITY
07.2010 - 04.2015
Customer Service Agent
saudia ground services
03.2008 - 06.2011
Four level - English language
Hail University
04.2006 - 03.2008
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