Abdulaziz Alshurayhi
Riyadh,Saudi Arabia
Summary
Experienced Quality Control Officer with knack for ensuring product standards and improving processes. Excelled at identifying and resolving quality issues, leading to significant enhancements in production efficiency and customer satisfaction. Known for fostering teamwork and maintaining high safety standards in all operations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Quality control officer
Tanmiah Food Co.
Riyadh, Riyadh Region
2018.12 - Current
- Collaborated with cross-functional teams to improve overall product quality.
- Conducted training sessions on QC protocols, contributing significantly to staff competence and adherence to standards.
- Reviewed customer feedback about products; made necessary adjustments for increased satisfaction levels.
- Assisted in the development of company-wide QA strategies, enhancing operational efficiency and product integrity.
- Monitored product lifecycle from inception to delivery for seamless quality assurance.
Receptionist
Executives Hotel
Riyadh
2018.04 - 2018.11
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Call centre agent
AlRajhi Bank For administrative services
Riyadh
2018.03 - 2018.04
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated positive customer experiences with attentive service.
- Increased client trust by providing accurate product information.
- Improved team productivity through effective collaboration and teamwork.
- Streamlined communication with customers to understand needs better.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
Call centre agent
Medivisa For Medical Approvals
Riyadh
2016.01 - 2018.02
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Facilitated positive customer experiences with attentive service.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
- Assisted in training new staff members, fostering a supportive work environment.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Sales agent
Jarir Bookstore
Riyadh
2015.09 - 2016.01
- Enhanced sales performance with thorough knowledge of product range.
- Managed product demonstrations for increased customer engagement.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Applied exceptional customer service skills across all sales channels to engage prospects.
Education
Bachelor of Science - Chemistry
King Saud University
Riyadh 2011.01 - 2015.01
Skills
- Quality control assessment
- Communication proficiency
- Quality Assurance
- Time-management
- Workplace safety
- SOPs Making
- forward thinking
- Problem-solving
- Communication skills
- Public Relations
- MS office
Languages
English
Fluent
Arabic
Native
Timeline
Quality control officer
Tanmiah Food Co.
2018.12 - Current
Receptionist
Executives Hotel
2018.04 - 2018.11
Call centre agent
AlRajhi Bank For administrative services
2018.03 - 2018.04
Call centre agent
Medivisa For Medical Approvals
2016.01 - 2018.02
Sales agent
Jarir Bookstore
2015.09 - 2016.01
Bachelor of Science - Chemistry
King Saud University
2011.01 - 2015.01