Abdulaziz AlSubaie
Riyadh,3192 AKawader St
Summary
Had 13 years of professional experience in Retail Banking Resourceful management professional with a background in customer service, Identifies areas for improvement and Proven success in meeting business objectives through well-coordinated workflows.
Overview
13
13
years of professional experience
Work History
Private Customer Service Manager
Saudi Hollandi Bank (Now it merged with SAB)
03.2011 - 07.2020
- Meet VIP customers needs .
- Increase VIP Customers Base in the Branch to meet set Target
- Delivered feedback constructively to enhance staff performance.
Premier Customer Service Representative
Saudi Hollandi Bank
Riyadh
07.2008 - 08.2011
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Credit Coordinator
Saudi Hollandi Bak
Riyadh
06.2007 - 06.2008
Education
High School
RiyadhDiploma of Education - Office Applications
Office Technical Data Diploma
RiyadhSkills
- Product knowledge
- Adherence to high customer service standards
- Complaint resolution
- Customer relations
- Effective workflow management
- Administrative support
- Customer service
- Employee management
Languages
Arabic
Native
Timeline
Private Customer Service Manager
Saudi Hollandi Bank (Now it merged with SAB)
03.2011 - 07.2020
Premier Customer Service Representative
Saudi Hollandi Bank
07.2008 - 08.2011
Credit Coordinator
Saudi Hollandi Bak
06.2007 - 06.2008
High School
Diploma of Education - Office Applications
Office Technical Data Diploma
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