Organized and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Project manager
SAMT GROUP
Riyadh, Saudi Arabia
06.2023 - Current
Managed workforce planning, compiling information for informed decision-making.
Made sure contractual obligations were met ahead of agreed service delivery.
Delivered products and services in line with agreed arrangements and contracts.
Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
Account manager
Quality Support Soluition
Riyadh, Riyadh Region
08.2022 - 06.2023
Tracked industry advancements in software and services to integrate new and emerging tools.
Handled customer concerns and complaints to resolve issues and build loyalty.
Represented company at industry events, networking to increase client engagement and identify new opportunities.
Documented account activity and worked within data security guidelines to safeguard confidentiality.
Increased client satisfaction, implementing strategic account plans to faster growth.
Trained and mentored new account representatives to deliver outstanding service.
Client advisor
Louis Vuitton
Riyadh
01.2022 - 06.2022
Provided excellent sales services by offering bespoke product advice to meet exact customer needs.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Maintained knowledge of products and features to provide recommendations to customers.
Boosted product sales by offering selection guidance to customers.
Cluster manager
Apparel Group
Riyadh
01.2021 - 12.2021
Supported front-line sales teams with well-coordinated administrative operations.
Maintained ownership of Tommy Hilfiger & Calvin Klien sales pipeline, sourcing and developing new business opportunities to drive sales.
Customized promotional strategies to meet needs of different clients, products and services.
Developed marketing plans to support department strategies.
Analysed sales reports to identify trends and update strategies.
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Head of Centre of Expertise – People Performance & Reward at C-CARE Group (Member of CIEL Group)Head of Centre of Expertise – People Performance & Reward at C-CARE Group (Member of CIEL Group)
Senior Lab Tech - Special Chemistry Dept. at Dr. Sulaiman Al-Habib Group - MDLABSenior Lab Tech - Special Chemistry Dept. at Dr. Sulaiman Al-Habib Group - MDLAB