abdulaziz altayyar
makkah,an nawwariyah
Summary
- Motivated reservations professional with extensive experience in hospitality services. Managed bookings across various systems with accuracy.
- Work with a high spirit in addition to the speed of learning and I also like to expand the work
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Ticket Sales Agent
alfares international travel & tourism company
Jeddah, Mecca Region
01.2019 - 03.2021
- Inform customers of date, time, pricing and cancellation changes, ensuring mutually beneficial resolutions were quickly sought.
- Processed ticket bookings using [Type] system, entering information with precision for accurate ticket despatch.
- Improved monthly sales by [Number]% through effective promotion of add-on sales, consistently achieving to personal KPIs.
- Issued tickets to and collected payment from [Number] customers daily.
- Issued required documentation such as tickets, maps and itineraries as well as promotional materials.
Data Entry Operator
palace fitness association for umrah service
Makkah, Mecca Region
08.2017 - 04.2018
- Compiled and analysed data using Microsoft Excel and Access.
- Oversaw organisation, filing and retrieval of [Number]+ customer records.
- Verified documents and associated records to catch and resolve discrepancies.
- Supported executive leadership and office staff in managing operational workflow.
Data Entry Operator
al manarat architectural establishment
Makkah, Mecca Region
11.2016 - 06.2017
- Compiled and analysed data using Microsoft Excel and Access.
- Oversaw organisation, filing and retrieval of [Number]+ customer records.
- Verified documents and associated records to catch and resolve discrepancies.
- Replenished office supplies, assisted in payroll, performed record-keeping and tracked time cards for office employees.
Call Taker
manazel al-ain grand hotel company
Makkah, Mecca Region
09.2015 - 01.2016
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Used strategic promotional strategies to retain customers considering service cancellations.
Education
Bachelor of social Science - social work
umm al-Qura
Makkah, Mecca Region 10.2014 - 07.2018
Skills
- Call centre operations
- Data entry
- ability to build good relationships with othoers
- Proficiency in all office programs
- Good work and perseverance
- fast learning
Languages
Arabic
Advanced
English
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Ticket Sales Agent
alfares international travel & tourism company
01.2019 - 03.2021
Data Entry Operator
palace fitness association for umrah service
08.2017 - 04.2018
Data Entry Operator
al manarat architectural establishment
11.2016 - 06.2017
Call Taker
manazel al-ain grand hotel company
09.2015 - 01.2016
Bachelor of social Science - social work
umm al-Qura
10.2014 - 07.2018