Hi, I’m
Abdulaziz Althari
IT Network Systems
Riyadh
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
years of professional experience
4
years of post-secondary education
1
Certificate
1
Language
Work History
Yag Trading Co
Sales Representative
12.2022 - Current
Job overview
- service and ensuring client retention.
- Presented latest merchandise to prospective buyers.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Responded to telephone and in-person requests for information.
- Completed customer searches to generate new leads.
- Helped resolve client problems quickly with superior customer service.
- Submitted and tracked orders.
- Trained and mentored new sales representatives.
One Telecom Mena
Technical and Quality Administrator
03.2022 - 07.2022
Job overview
- Managing smart home projects
- Negotiation and price offering with customers
- Installing and configuring IoT smart home devices
- Work and coordination of technical projects
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Follow-up projects, follow-up with client, and coordinate with project manager
- Working with professional team in technical and administrative work
- Rejected defective products and approved correct products.
- Created quotes, negotiated rates and managed supplier relations to maintain adequate levels of quality supplies.
- Improved quality processes for increased efficiency and effectiveness.
Ministry of Interior
IT INTERNSHIP
06.2021 - 12.2021
Job overview
- Adding and managing employees domain accounts
- Tested new software platforms to training delivery.
- Modeled best practices to encourage consistent service delivery.
- Facilitated role plays to strengthen problem-solving skills.
- Troubleshooting day-to-day workstations and IT devices
- Work in technical support department to serve employees of Ministry of Interior, problems and maintenance of equipment, printers, network communication
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Saudi Pharmaceutical Center CompanyRiyadh
Administrative Assistant
06.2016 - 12.2018
Job overview
- Answered calls, responded to emails, and spoke with clients face-to-face
- Consistently met short and long-term targets
- Processed range of documentation and entered information into databases.
- Executed record filing system to improve document organization and management.
- Helped management identify workflow issues and find solutions.
- Standardized department filing system to increase efficiency
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Trained junior team members on administrative processes, company requirements and performance strategies.
- Maintained office files in both electronic and hard copies.
- Welcomed guests and clients in upbeat and friendly manner.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
Education
College of Telecom & InformationRiyadh
Diploma degree from IT Network Systems
02.2018 - 04.2022
Skills
Troubleshoot small to medium networks Marketingundefined
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
Cambridge - international certificate in it skills foundation. 2013
Timeline
Sales Representative
Yag Trading Co
12.2022 - Current
Technical and Quality Administrator
One Telecom Mena
03.2022 - 07.2022
IT INTERNSHIP
Ministry of Interior
06.2021 - 12.2021
College of Telecom & Information
Diploma degree from IT Network Systems
02.2018 - 04.2022
Administrative Assistant
Saudi Pharmaceutical Center Company
06.2016 - 12.2018
Cambridge - international certificate in it skills foundation. 2013
02-2015
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