Abdulaziz Baatya

• •Account Management & Business Development: Develop and execute strategic account plans for key clients in Riyadh, promoting V2’s cloud services through presentations, demos, and value-driven proposals that address client needs and drive revenue growth.
  
  •Market Expansion & Sales Execution: Increase market penetration and consistently exceed sales targets by leveraging V2’s full product suite, enhancing client relationships, and identifying new opportunities to expand the customer base.
  
  •Territory & Forecast Management: Coordinate territory coverage with internal teams and partners, maintaining accurate sales forecasts in CRM for effective pipeline management and revenue prediction.
  
  •Team Collaboration: Work closely with presales, technical, and operational teams to deliver client-focused solutions and strengthen V2’s position in the market.

• Strategic Account Management: Managed and expanded a portfolio of corporate accounts, including PWC, increasing revenue contributions significantly
• Sales Execution & Business Development: Identified and capitalized on new business opportunities, consistently achieving sales and pipeline targets to support revenue objectives
• Client Relationship Management: Built and maintained strong relationships with high-value clients, enhancing customer loyalty and satisfaction through consultative selling and strategic account planning
• Market Analysis & Reporting: Conducted market research and competitive analysis to inform sales strategies, preparing monthly reports to support strategic planning and target alignment
• Team Collaboration: Partnered with internal teams and external partners to deliver comprehensive solutions and achieve high levels of client satisfaction
• Key Achievement: Maintained a high client retention rate over five years, supporting long-term partnerships and contributing to consistent revenue growth

Success Story with PWC:

Situation: Faced with competitive pressure as PWC received quotations from other telecom providers offering lower prices.

Task: Tasked with retaining PWC as a client and increasing their revenue contribution from 350K monthly.

Action: Collaborated with PWC and internal Mobily teams to prepare a comprehensive proposal, emphasizing our unique services such as connectivity, voice 5G internet, SIP, and managed services.

Result: Successfully increased PWC's monthly revenue from 350K to 1.5 million and secured a three-year contract valued at 7 million, solidifying a long-term partnership.

Success Story with DURE:

Situation: While managing the account for DURE, a major client in KSA, I identified that several of their locations were not covered by Mobily's fiber network, which posed a challenge in meeting their connectivity needs.

Task: My objective was to gather all their requirements for connectivity, prepare a competitive proposal, and ensure the necessary budget was secured for extending our fiber services to these uncovered sites.

Action: I collaborated with relevant teams at Mobily to secure the budget needed to connect the additional sites. After studying DURE's requirements thoroughly, I prepared a tailored proposal that addressed all their connectivity needs. This proactive approach allowed us to present a comprehensive solution that met their expectations.

Result: I successfully won a contract worth 3 million. After signing the contract, we delivered fiber connectivity to all sites within a month. The successful implementation not only satisfied DURE's immediate requirements but also led to a renewal contract for an additional 4 million the following year.

Success Story with EMKAN Finance:

Situation: In 2022, EMKAN Finance was starting its operations, and I recognized an opportunity to support their connectivity needs as they sought to establish reliable communication links.

Task: My objective was to secure all connectivity requirements to connect their Head Office (HO) with the Data Center (DC) and Disaster Recovery (DR) site of Al Rajhi Bank.

Action: I engaged with the IT team, procurement team, and the Chief Information Officer (CIO) at EMKAN Finance to understand their specific connectivity needs. I then prepared a comprehensive proposal and successfully negotiated a deal with them for 120K monthly.

Result: I delivered the first connectivity link to EMKAN Finance within one week of signing the contract, with the remaining services successfully delivered by the end of the month. This swift execution not only met their immediate needs but also positioned Mobily as a key partner in their operational setup.

Success Story with EMKAN Finance:

Situation: In 2022, EMKAN Finance was starting its operations, and I recognized an opportunity to support their connectivity needs as they sought to establish reliable communication links.

Task: My objective was to secure all connectivity requirements to connect their Head Office (HO) with the Data Center (DC) and Disaster Recovery (DR) site of Al Rajhi Bank.

Action: I engaged with the IT team, procurement team, and the Chief Information Officer (CIO) at EMKAN Finance to understand their specific connectivity needs. I then prepared a comprehensive proposal and successfully negotiated a deal with them for 120K monthly.

Result: I delivered the first connectivity link to EMKAN Finance within one week of signing the contract, with the remaining services successfully delivered by the end of the month. This swift execution not only met their immediate needs but also positioned Mobily as a key partner in their operational setup.

Success Story with Wataniya Insurance:

Situation: I identified an opportunity to provide connectivity for Wataniya Insurance, requiring 1 Gbps for two sites along with managed services.

Task: My goal was to engage with their IT team to understand their specific requirements and deliver a comprehensive solution.

Action: I worked closely with the IT Manager, who was based in Jeddah, facilitating all meetings online and via calls to ensure effective communication. I gathered all necessary information and prepared a tailored proposal.

Result: I successfully closed a deal valued at 100K monthly, with all services delivered within one month of signing the contract. This prompt execution not only fulfilled their connectivity needs but also established a strong partnership with Wataniya Insurance.

• Business Development & Sales Execution: Identified and pursued new business opportunities within the telecom and ICT sectors, consistently achieving monthly sales and customer retention targets
• Client Relationship Management: Cultivated strong client relationships, delivering customized solutions aligned with specific business needs and objectives
• Market Analysis & Reporting: Performed market research to refine sales strategies and prepare monthly reports, providing insights for strategic planning
• Key Achievement: Recognized as a top-performing Direct Account Manager for consistently surpassing quarterly sales targets and contributing significantly to team goals

• Single Point of Contact (SPOC): Acted as the primary liaison between Mobily and all business customers in designated locations, managing sales, support, collections, and addressing additional client requirements to ensure seamless service delivery
• Project & Customer Management: Managed and supported business customers across four established real estate projects, ensuring high levels of service delivery, satisfaction, and alignment with client expectations
• Specialized Sales & Business Development: Sold telecom products and ICT solutions tailored to the real estate sector, assessing client needs and recommending optimal solutions
• Client Relationship Management: Established and maintained strong relationships with prospects and existing clients, focusing on long-term business growth
• Market Research & Reporting: Conducted market research to identify new business opportunities and prepared monthly reports for strategic decision-making
• Professional Development: Kept up to date with industry trends and technical knowledge to enhance service offerings and client engagement
• Key Achievement: Successfully managed and supported business customers across four established real estate projects, reinforcing Mobily’s strong reputation and client satisfaction within the sector

Success Story:

• As the REBD Account Manager in a competitive real estate market, I managed a diverse portfolio, including prominent clients like Aramex, Parsons, Rafal Tower, Nakhla Compound, and Al Rajhi Holding. Facing the challenge of retaining these high-profile accounts while attracting new business, I focused on strengthening client relationships and identifying cross-selling opportunities aligned with their needs. To achieve this, I held regular meetings with key stakeholders, developed customized proposals, and introduced a quarterly review process to assess performance and gather feedback. These efforts resulted in 100% client retention over one year and secured additional contracts worth over SAR 4 million, bolstering our reputation and expanding our influence within the real estate sector.

• Sales & Business Development: Identified and pursued business opportunities within the SME sector, delivering tailored telecom and ICT solutions to meet the unique needs of small and medium-sized enterprises
• Client Relationship Management: Established and nurtured long-term relationships with clients, providing consultative support to enhance customer satisfaction and loyalty

• Vendor Research & Evaluation: Conducted thorough research to identify potential vendors, ensuring quality and cost-effectiveness in sourcing
• Contract Negotiation: Successfully negotiated contract terms, pricing, and agreements to optimize procurement costs and build strong supplier relationships

• Branch Operations Management: Oversaw daily sales operations, ensuring efficient workflow and adherence to branch policies and procedures
• Customer Service & Issue Resolution: Addressed customer issues promptly, facilitated new account development, and implemented innovative sales techniques to enhance customer satisfaction

• Outlet Operations & Performance Management: Managed overall outlet performance, ensuring smooth operations, high-quality customer service, and alignment with company standards
• Customer Interaction & Satisfaction: Engaged directly with clients to ensure satisfaction and promote the outlet’s services and offers, contributing to strong customer loyalty