Abdulaziz Banjar
Customer Care
Jeddah,Jeddah
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Member Care Representative
Virgin Mobile
Jeddah
08.2021 - Current
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended products to customers, thoroughly explaining details.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Mange over 120 inbound calls per day.
Expeditor
AndalebAlsbah
Jeddah
11.2017 - 04.2018
- Addressed supply problems and developed creative solutions to prevent delays.
- Realigned production schedules to factor in changing conditions such as materials shortages .
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Education
Bachelor of Arts - Advertising
King Abdulaziz University
Jeeddah 08.2017 - 12.2021
Skills
Problem-solving skills
Accomplishments
- Resolved product issue through consumer testing.
Certification
[ IE Business School] Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more
Timeline
Member Care Representative
Virgin Mobile
08.2021 - Current
Expeditor
AndalebAlsbah
11.2017 - 04.2018
Bachelor of Arts - Advertising
King Abdulaziz University
08.2017 - 12.2021
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