ABDULAZIZ BIN HASSAN
Jeddah,Kingdom of Saudi Arabia
Summary
Seasoned entrepreneur focusing on innovative start-ups and business development. Drive growth and create impactful solutions through strategic planning and market analysis. Leverage leadership skills and industry insights to build and scale successful ventures.
Overview
2
2
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Founder & Business Manager
Pure Cheesecake
2019.12 - Current
- Developed business, marketing, and sales strategies based on market research and analysis of customer needs and competitors, and implemented campaigns and promotional activities that contributed to a 50% increase in sales in 2025 compared to 2024.
- Expanded the brand’s market presence through participation in more than 15 exhibitions, contributing to securing over 50 new contracts.
- Established and managed Pure Cheesecake, overseeing daily operations and leading a team of 7 through effective hiring and training.
- Identified and resolved operational issues related to productivity, performance, and service quality, while supervising kitchen, customer service, and support teams.
- Coordinated with suppliers and monitored inventory to ensure seamless operations and product availability.
- Managed customer inquiries and provided tailored solutions while promoting products to enhance customer satisfaction.
- Prepared and followed up on documents, forms, and government transactions, and coordinated with government entities, suppliers, and external parties while maintaining organized records and complying with policies and confidentiality requirements.
- Developed and launched more than 20 new products since the establishment of the brand, based on customer needs and market requirements.
Founder & General Manager
XB Burger
jeddah
2023.01 - 2026.03
- Developed partnerships within the industry through regular communication and collaboration, creating new collaboration opportunities.
- * Founded and managed XB Burger, overseeing daily operations, team performance, and service quality.
- Negotiated and managed agreements with suppliers and business partners to support operational needs.
- Built strong relationships with suppliers and delivery platforms to enhance operational support and service delivery.
Customer Service (Assistant Supervisor)
Saudi Ground Services
2016.01 - 2022.01
- Supervised the customer service team and coordinated passenger service operations across multiple airport terminals, particularly during high-traffic periods.
- Handled customer inquiries and complaints, providing effective solutions under pressure while maintaining service quality and a positive passenger experience.
- Worked with multiple airline systems, including Saudia, FlyNas, Flyadeal, and AirBlue, and supported passenger service procedures efficiently.
- Promoted to Assistant Supervisor in recognition of strong performance and leadership skills.
Education
Bachelor's Degree - Marketing
King Abdulaziz University
Jeddah, Mecca Region 2016.08 - 2020.03
Skills
- Digital marketing strategy
- Business Development & Negotiation
- Market research
- Customer management
- Team Leadership & Training
- Event management
- Conflict resolution
TRAINING COURSES
- Fundamentals of Communication - 2024
- Handling Customer Complaints - 2024
- Preparing Choux Desserts - 2023
- Preparing Macaron Ornament - 2023
- DGR for Passenger Handling - 2016
- ALTEA DCS - 2016
- Human Factors - 2016
- Sky Transfer - 2016
Languages
Arabic
Native
English
Upper intermediate
Timeline
Founder & General Manager
XB Burger
2023.01 - 2026.03
Founder & Business Manager
Pure Cheesecake
2019.12 - Current
Bachelor's Degree - Marketing
King Abdulaziz University
2016.08 - 2020.03
Customer Service (Assistant Supervisor)
Saudi Ground Services
2016.01 - 2022.01