Summary
Overview
Work history
Education
Languages
Certification
Timeline
Generic

Abdulaziz Binjadeed

Riyadh,Saudi Arabia

Summary

Experienced and detail-oriented compliance and customer experience professional with over 6 years of progressive growth in the telecommunications industry. Proven track record at Lebara, starting as a Call Center Agent in 2018 and advancing through roles in customer care, quality assurance, and senior analysis to the current position of Regulatory and Compliance Specialist. Strong expertise in regulatory compliance, internal inspections, policy implementation, and risk mitigation. Skilled in conducting audits, ensuring adherence to legal and industry standards, and driving continuous improvement across customer service operations. Recognized for a proactive approach, cross-functional collaboration, and a commitment to operational excellence and regulatory integrity.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Regulatory & Compliance specialist

Redbull Mobile SA
Riyadh, Riyadh Region
02.2025 - Current
  • Improved workflow efficiency with thorough process analysis.
  • Managed high-risk projects, ensuring safety compliance at all times.
  • Collaborated effectively with cross-functional teams for successful project completion.
  • Conducted comprehensive market research, resulting in informed strategic planning.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

Customer Care Specialist

Lebara Mobile
Riyadh, Saudi Arabial
01.2023 - 01.2025
  • Offered detailed advice on product and service benefits.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Tracked orders and processed refunds for new and existing customers.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Recorded and processed customer data accurately.
  • Participated in staff meetings to discuss new developments.
  • Registered and updated accurate customer information on database.
  • Practiced cross-selling techniques to showcase other products and services.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Recorded customer communications to maintain proper documentation.
  • Coached and trained team members to increase productivity and growth.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Monitor the team to achieve the service level agreement

Care Quality & Control senior analyst

Zain Mobile
Riyadh, Saudi Arabia
03.2022 - 12.2022
  • Implemented more efficient processes and reduced wasted resources.
  • Troubleshot problems and diagnosed system faults.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Coaching the agents to enhance the company image
  • Control the department to achieve all KPIs

Customer Care officer

Lebara Mobile
02.2019 - 02.2022
  • Analyze customers instructions by their incident and suggest to the concern department to change or add the features
  • Handling CITC complaints and resolve it on the service level agreement - Follow up with call center management to make sure we will met our SLA target in calls.
  • Solved unresolved customer issues.
  • Updated customer orders from start to finish with accuracy and efficiency.
  • Strategised long-term business needs and drove customer feedback for process improvements.
  • Managed work flow to exceed quality service goals.
  • Investigated and resolved customer inquiries and complaints with empathy.
  • Introduced new compliance and analysis initiatives to manage regulatory risks.
  • Managed projects and delegated tasks for upper management to achieve on-time and under-budget project completion.

Customer service agent

08.2018 - 01.2019
  • Handling customers call
  • Back-office agent to handle customers complaints and requests.

Education

Bachelor degree of Public - Relations

Imam Mohammed Bin
2018

Languages

Arabic
Native
English
Advanced

Certification

Understanding public policy, Digital Regulatory Academy , 17/04,2025

Timeline

Regulatory & Compliance specialist

Redbull Mobile SA
02.2025 - Current

Customer Care Specialist

Lebara Mobile
01.2023 - 01.2025

Care Quality & Control senior analyst

Zain Mobile
03.2022 - 12.2022

Customer Care officer

Lebara Mobile
02.2019 - 02.2022

Customer service agent

08.2018 - 01.2019

Bachelor degree of Public - Relations

Imam Mohammed Bin

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Abdulaziz Binjadeed