Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Abdulaziz Bukhari

Jeddah,Saudi Arabia

Summary

Field operation manager with over 15 years of experience in optimizing operational efficiency. Proven track record in cost reduction, revenue enhancement, and customer satisfaction improvement. Strong leadership and team-building skills demonstrated through successful project execution.

Overview

14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Field operation manager

mohammed yousef naghi group
Jeddah, Mecca Region
02.2022 - Current
  • Managed operations of all after-sales service centers and sub-dealer workshops.
  • Established annual performance targets, monitoring progress and implementing solutions for obstacles.
  • Created and implemented standard operating procedures across service centres to enhance performance.
  • Expanded service centre reach throughout the kingdom to improve accessibility.
  • Improved quality of service delivery, resulting in increased customer loyalty.
  • Oversaw daily operations to achieve high productivity levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

WORKSHOP AND MACHINARY FOREMAN

Arabian Copasa
Jeddah, Mecca Region
09.2020 - 01.2022
  • In charge of surveillance of the infrastructure and protection of the on-track work, on technical field and Machinery traffic management.
  • Oversaw compliance with health and safety legislation, reducing potential legal issues.
  • Enhanced productivity by scheduling tasks efficiently.
  • Collaborated effectively with subcontractors to ensure timely project completion.

Service advisor and acting service manager

ALJ - Toyota
Jeddah, Mecca Region
11.2012 - 10.2016
  • Providing technical advice and consultations to customers in vehicle maintenance and repair.
  • identify the customer’s need for the service, sell it, and explain its importance.
  • enhance guest delight fullness to walkout satisfied achieve sales target.
  • Follow up after maintenance service and ensure customer satisfaction.
  • Delivered high sales performance within budget to strict deadlines and targets.

Chief engineering technician

ALJ - Toyota
Jeddah, Mecca Region
04.2011 - 10.2012
  • Team management and technical support.
  • Create Warranty claims and follow up.
  • ensure quality of service before delivery.

Education

Bachelor of Business Administration - Organization and Development

KING ABDULAZIZ UNIVIRSITY.
Jeddah, Mecca Region
10.2008 - 12.2013

Diploma - mechanical engineering (automobile)

SAUDI JAPANES AUTOMBILE HIGH INSTITUTE
Jeddah, Mecca Region
09.2005 - 09.2007

Skills

  • Effective Leadership and decision maker
  • Health and Safety Compliance
  • Strategic Planning capability and Time Management
  • The ability to adapt and cooperate with all individuals and departments of the entity
  • Customer relationship management systems
  • Operational support
  • Sales strategy development
  • Contract negotiation and administration
  • Budget planning

Languages

English
Advanced

Certification

  • Expert and Chief Auditor of vehicle maintenance and repair centers classification by (Saudi Accreditation Center) according to SASO 1334.
  • Certified to evaluate occupational safety and health in establishments by SASO through (Saudi Accreditation Center)
  • Certified by SASO through (Saudi Accreditation Center) for Risk Assessment in Establishments.
  • Advanced product quality planning (Automotive Industry) By INTERTEK.
  • Qualification to audit the business of institutions according to the rules and regulations of INTERTIK.
  • KAIZEN program Course by TOYOTA ALJ Company.
  • Training program in introduction to Saudi Market.

Accomplishments

  • Over the past two years, I have built and managed a network of 12 service centers, implementing standardized operating procedures that have significantly increased profitability while reducing operational expenses.
  • Best service advisor achievement (2015)
  • Best service advisor in guest delight (2018)
  • Formal speaker on behalf of ALJ Company for Automobile maintenance related topics in public forums.
  • Internal training instructor in Automobile maintenance and repair, pro- service advisor and employees safety provided to the junior employees and fresh graduates.

Timeline

Field operation manager

mohammed yousef naghi group
02.2022 - Current

WORKSHOP AND MACHINARY FOREMAN

Arabian Copasa
09.2020 - 01.2022

Service advisor and acting service manager

ALJ - Toyota
11.2012 - 10.2016

Chief engineering technician

ALJ - Toyota
04.2011 - 10.2012

Bachelor of Business Administration - Organization and Development

KING ABDULAZIZ UNIVIRSITY.
10.2008 - 12.2013

Diploma - mechanical engineering (automobile)

SAUDI JAPANES AUTOMBILE HIGH INSTITUTE
09.2005 - 09.2007

Similar Profiles

Create profile
Abdulaziz Bukhari