Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Personal Information
CustomerServiceRepresentative

Abdulaziz Khayat

Makkah,Mecca Region

Summary

A highly professional multitasking customer service agent with previous experience in the maintenance department. It is my goal to bring my diverse experience to such a respected company to enhance the quality of the service provided to the customer.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work history

Customer Service Representative

Extra (United Electronics Company)
Makkah, Mecca Region
05.2016 - Current
  • Dealt with customers issues and complaints via Phone, E-mail, or Social Media
  • Opened Missions and placed orders for customers via ORACLE SIEBEL
  • Provided customers with the proper information and guidance inside or outside the department
  • Attempted to persuade customers to reconsider cancellation of an order
  • Ensured customers satisfaction by providing the best quality services.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.

Smart Products Service Technician

Extra (United Electronics Company)
Makkah, Mecca Region
05.2016 - 05.2018
  • Implemented Software on Smart Phones, as necessary
  • Identified the major problem in a product by running tests and observing functionality
  • Maintained required repairs and replaced damaged parts
  • Gave advices to customers regarding their damaged smart product.
  • Conducted diagnostic testing to identify damage equipment.
  • Utilised charts and manuals to plan repairs.
  • Formulated and submitted service reports to inform management regarding status and updates.
  • Discussed work orders with manager to determine priority tasks.

Education

Economy / Bachelor's degree -

Umm Al-Qura University
01.2011 - 05.2015

Skills

  • Microsoft Office
  • ORACLE SIEBEL
  • Computer Software
  • Excellent Communicator
  • Troubleshooting
  • Problem-solving
  • Communication skills
  • Time management
  • Team building
  • Accounting
  • Payroll administration
  • Knowledge of Software, hardware of PC and Laptob

Languages

Arabic
Native
English
Upper intermediate

Certification

- Administrative leadership ( From Azad Training Center ) 2024

- Preparing and writing official and administrative reports and correspondence ( From Azad Training Center ) 2024

- Total Quality Management ( From Azad Training Center ) 2024

- Dealing with others ( From Invest your time ) 2023

- Secretarial and office management

( From Azad Training Center )2024

- Executive secretary ( Success Ways ) 2024

Timeline

Customer Service Representative

Extra (United Electronics Company)
05.2016 - Current

Smart Products Service Technician

Extra (United Electronics Company)
05.2016 - 05.2018

Economy / Bachelor's degree -

Umm Al-Qura University
01.2011 - 05.2015

Personal Information

Title: Customer Service Agent and smart products service technician

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Abdulaziz Khayat