Abdulaziz Khayyal
Riyadh,Saudi Arabia
Summary
Experienced dental professional specialising in infection control and regulatory compliance to uphold patient care standards. Led team training initiatives to improve operational efficiency and quality assurance. Utilised CRM software for logistics and project management, driving advancements in restorative dentistry through innovative techniques.
Overview
15
15
years of professional experience
Work history
Operation Manager , Dentist , Medical director
Q clinic
Riyadh, Saudi arabia
2017.01 - 2024.10
- Delegated tasks to enhance team productivity and ensure alignment with operational goals.
- Managed resource allocation decisions to improve profitability and cost balance.
- Improved departmental processes to increase efficiency and speed delivery.
- Ran change-management pilots to strengthen organisational adaptability and readiness.
- Managed project schedules to support timely delivery of agreed milestones.
- Completed performance reviews to identify individual improvement areas.
- Planned cost reductions to lower overhead expenses and improve margins.
- Set and monitored service targets to optimise service-user care outcomes.
- Trained staff through structured programmes to raise customer service standards.
- Delivered high-quality services to strengthen customer satisfaction and service quality.
- Built client relationships to secure repeat business and lasting loyalty.
- Organised networking events to generate new business opportunities and foster industry connections.
- Handled administrative leadership tasks to keep daily operations running smoothly.
- Recruited, hired, and trained administration staff to strengthen capacity.
- Resolved team conflicts promptly to maintain positive, productive dynamics.
- Conducted market research to identify growth opportunities for planning.
- Performed painless dental procedures to improve patient comfort.
- Carried out diagnostic assessments to identify oral conditions for early detection.
- Led dental teams to maintain high standards of care, ensuring patient satisfaction and trust.
- Communicated treatment plans and aftercare instructions clearly to patients.
- Delivered patient education to reinforce practical oral hygiene habits.
- Kept accurate records to support diagnosis and treatment planning.
- Updated clinical approaches using current research findings.
- Provided continued education to keep clinic practice aligned to best practice.
- Maintained confidentiality practices for patient records in line with regulations.
- Collaborated across teams to uphold agreed patient care standards.
- Developed patient-focused care plans to improve loyalty and satisfaction.
- Built shared patient journeys through clear communication and follow-ups.
Dentist
olayya international polyclinic
riyadh, saudi arabia
2009.11 - 2016.05
Education
Bachelor of dentistry and oral surgery - dentistry
October 6 university
Egypt 7 2001 - 6 2006
Postgraduate Degree -
Fellowship of implant and periodontal surgery
Genoa university , ITALY 01/2019 - 01/2020
Postgraduate Degree -
project management professional PMP
usa 05/2026 -
Skills
- Operational planning
- Logistics oversight
- Project management
- Quality assurance
- Safety compliance
- Regulatory adherence
- Lean management
- Data analytics tools
- Performance analysis
- CRM software proficiency
- Adult dentistry
- Restorative techniques
- Implant management
- Clinical procedures
- Periodontal management
- Equipment upkeep knowledge
- Instrument handling expertise
- Dentistry management
- Training and coaching
- Talent development
- Leadership skills
- Ethical standards
Personal Information
Languages
Arabic
Native
English
Upper intermediate
Languages
4,6
Timeline
Operation Manager , Dentist , Medical director
Q clinic
2017.01 - 2024.10
Dentist
olayya international polyclinic
2009.11 - 2016.05
Postgraduate Degree -
project management professional PMP
05/2026 -
Postgraduate Degree -
Fellowship of implant and periodontal surgery
01/2019 - 01/2020
Bachelor of dentistry and oral surgery - dentistry
October 6 university
7 2001 - 6 2006