Abdulaziz Mohammed Al-Harbi
Riyadh
Summary
Results-driven Network Delivery Section Manager with nearly 10 years of experience leading connectivity services for enterprise and wholesale customers. Recognized for driving product innovation, customer experience enhancement, and operational transformation through automation, GRC initiatives, and culture-driven leadership. Passionate about creating an environment that empowers teams, strengthens governance, and enables customer-centric excellence across all operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Section Manager – Network Delivery Engineering
STC
12.2022 - Current
- Lead a high-performing team responsible for designing and implementing data and capacity connectivity services through transmission and MPLS networks.
- Enhance product offerings by identifying new features that improve performance, increase adoption, and contribute to revenue growth.
- Partner with sales, product, and marketing teams to align technical capabilities with business opportunities and customer needs.
- Drive digitalization initiatives by introducing RPA and process automation, reducing manual workload and improving order delivery times.
- Champion GRC best practices, ensuring that network design and delivery comply with organizational governance standards and risk management policies.
- Lead culture change initiatives, promoting accountability, innovation, and open communication within the team.
- Develop and implement frameworks to continuously enhance customer experience and service quality.
- Coach and mentor team members to foster a growth-oriented, performance-driven culture.
Supervisor – Network Delivery Engineering
STC
12.2018 - 12.2022
- Supervised implementation of international L2/L3 MPLS VPN and L1 data circuits per client requirements.
- Supported sales and marketing teams in developing new connectivity solutions and service offerings.
- Introduced process improvements aligned with GRC standards to strengthen operational governance.
- Collaborated with stakeholders to ensure business continuity and service reliability.
- Conducted customer experience analyses and implemented enhancements based on feedback.
- Fostered a culture of continuous improvement, empowering engineers to innovate and optimize workflows.
Service Design Engineer
STC
03.2015 - 11.2018
- Designed and tested data circuits using technologies such as FTTX, DWDM, Microwave, and MPLS.
- Contributed to service automation and system migration projects for improved efficiency.
- Supported national connectivity initiatives like Bravo Tetra and Makkah Route.
- Participated in GRC reviews ensuring alignment with risk mitigation standards.
- Supported customer-facing teams by providing custom solutions for enterprise and government clients.
- Promoted a learning-focused culture through collaboration and technical knowledge sharing.
Education
Bachelor of Science - Computer Engineering
Qassim University
01.2014
Skills
- Product & Service Enhancement
- Sales & Business Enablement
- Governance
- Risk & Compliance (GRC)
- Digital Transformation & RPA
- Customer Experience Enhancement
- Process Automation & Optimization
- Organizational Culture Change
- Leadership & Team Empowerment
- Strategic Planning & Execution
Certification
- ITIL v4 Foundation, 2020
- Cisco Certified Specialist (SPCOR – CCNP & CCIE Written), 2020
- Cisco Certified Network Associate (CCNA R&S), 2020
- Cisco Certified Design Associate (CCDA), 2017
- Cisco Certified Network Associate Service Provider (CCNA SP), 2017
Languages
Arabic
English
Timeline
Section Manager – Network Delivery Engineering
STC
12.2022 - Current
Supervisor – Network Delivery Engineering
STC
12.2018 - 12.2022
Service Design Engineer
STC
03.2015 - 11.2018
Bachelor of Science - Computer Engineering
Qassim University