Abdulaziz Muhmin

• Manage customer interactions across Instagram, Twitter, and Facebook to ensure a positive brand image.
• Respond promptly to inquiries, feedback, and complaints from customers, representatives, and merchants.
• Maintain brand consistency and professionalism while fostering customer engagement.
• Monitor and address social media activity to support customer satisfaction and loyalty.
• Track and analyze social media engagement metrics to identify trends and areas for improvement.
• Provide insights and feedback from social media interactions to support marketing strategies and campaigns.
• Collaborate with the content team to develop and publish engaging posts that align with brand guidelines.
• Ensure all content is thoroughly reviewed to maintain accuracy and avoid negative feedback.
• Plan and support campaigns designed to enhance community engagement and strengthen brand loyalty.
• Monitor and respond to customer interactions across Instagram, Twitter, and Facebook in a timely and professional manner.
• Gather feedback from social media users to identify trends and improve brand communication strategies.

• November 2021 – November 2022
• Delivered excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Assisted customers with troubleshooting and provided effective solutions to a variety of issues.
• Maintained detailed records of customer interactions and escalated unresolved cases as needed.

Back Office Agent

• November 2022 – March 2023
• Served as the final escalation point for complex customer issues, collaborating with IT and relevant teams to resolve technical challenges.
• Investigated and resolved billing and account-related discrepancies efficiently.
• Communicated directly with customers to gather details and provide clear updates on resolutions.