ABDULAZIZ SAAD ALMOHANNA
Riyadh
Summary
Accomplished professional with expertise in card operations, retail banking, and consumer finance. Demonstrates strong capabilities in credit risk management and SAMA compliance, ensuring adherence to regulatory standards. Proficient in AI & RPA technologies, driving operational excellence and enhancing efficiency. Skilled in vendor management and leadership, facilitating executive decision-making to achieve strategic objectives. Committed to leveraging skills for continued growth and innovation within the financial sector.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Vice President – Head of Card Operations
RIYAD BANK
2023.01 - Current
- Lead end-to-end card operations including disputes, chargebacks, MADA claims, card production and card support, financial cards process.
- Manage 50+ employees across multiple operational units.
- Introduced automation, AI and process optimization initiatives.
- Improved turnaround times and operational efficiency, focusing in teams building, challenges solving
- Mitigated risks, enhancing overall operational efficiency.
- Formulated policies to ensure company growth.
- Bolstered client relations for increased customer satisfaction rates.
- Developed business plans, resulting in improved performance.
- Introduced innovative solutions with focus on problem-solving and critical thinking skills.
- Led team for successful project outcomes.
- Coordinated cross-functional teams for streamlined workflow processes.
- Directed resources to maximise productivity levels.
- Achieved corporate objectives with strategic planning and execution.
Vice President –Credit Card Review Supervisor
RIYAD BANK
2017.01 - 2023.01
- Led underwriting and approval operations for credit card.
- Manage cards issuance lifecycle & after sales.
- Enhanced risk governance and compliance frameworks.
- Developed business plans, resulting in improved performance.
Credit Review Officer– Credit Exceptions Unit
RIYAD BANK
2012.01 - 2017.01
- Reviwe and approve operations for retail consumer products.
- Established and scaled the Credit Exceptions Unit.
- Designed governance frameworks, SOPs and approval models.
- Managed complex credit exception decisions.
Real Estate Management Officer
Bandar Al Obeid Trading & Contracting
2011.01 - 2012.01
Education
Bachelor of Banking Management - Banking Management
Imam Mohammad Ibn Saud Islamic University
Riyadh/Saudia ArabiaSkills
- Card Operations
- Retail Banking
- Consumer Finance
- Credit Risk
- SAMA Compliance
- AI & RPA
- Operational Excellence
- Vendor Management
- Leadership
- Executive decision-making
Certification
- Lean Six Sigma Green & Yellow Belt
- Certified Director
- Retail Banking
- BCM
- Operational Risk
- AML/CFT
- Mini MBA
EXECUTIVE EDUCATION
Ross School of Business, University of Michigan | leadership Development program from Cranfield School of Management
Timeline
Vice President – Head of Card Operations
RIYAD BANK
2023.01 - Current
Vice President –Credit Card Review Supervisor
RIYAD BANK
2017.01 - 2023.01
Credit Review Officer– Credit Exceptions Unit
RIYAD BANK
2012.01 - 2017.01
Real Estate Management Officer
Bandar Al Obeid Trading & Contracting
2011.01 - 2012.01
Bachelor of Banking Management - Banking Management
Imam Mohammad Ibn Saud Islamic University