Abdulaziz Saeed
Riyadh,Saudi Arabia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work history
Operations Manager (Freelance)
Marcom Arabia
Riyadh
2018.04 - Current
- Worked on more than 80 events as Operation Manger freelancing for Marcom Arabia such as Leap 2022, Mena isc 2022, MCIT 2022, Saudi Broadcasting Authorities 2022 etc.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed ongoing programmes using good team communication and collaboration.
- Prepared orders to deliver excellent presentation and quality standards.
- Prepared timely and accurate financial reporting and analysis.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Prepared range of written communications, documents and reports.
- Thrived in fast-paced environment with energy and enthusiasm.
- Supervised work of contracted employees to deliver work on schedule.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Organised files to support efficiency and traceability.
- Engaged with customers to better understand needs and deliver excellent service.
Account executive
Dice Marketing & Advertising
Riyadh, Riyadh Region
2023.06 - 2024.09
- Managed client expectations to maintain satisfaction with campaign successes and opportunities.
- Managed large-scale events from initial planning to successful completion.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Understood event timelines and coordinated staff to meet required deadlines.
- Prepared, monitored and maintained event budgets.
- Negotiated costs with suppliers to meet client event budgets.
- Supervised external contractors to achieve successful events.
Hotels Supervisor
World Defense Show
Riyadh, Riyadh Region
2024.01 - 2024.02
- Overseeing the operation of the hotels
- Managing Staff
- Managing gusts transportation from the hotel to venue
- Daily reporting to customer experience department
Site manager
Noor Riyadh 2023 (HAVAS)
Riyadh, Riyadh Region
2023.10 - 2024.01
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Held regular team briefings to communicate project goals and expectations.
- Implemented method statements and risk assessment reporting.
- Responded promptly to site issues with optimum solutions to prevent delays.
- Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
- Led and managed administrative staff to maintain smooth daily operations.
Site Manager
Noor Riyadh 2022 Festival (Havas)
Riyadh
2022.08 - 2022.12
- Created plans and communicated deadlines to complete projects on time.
- Handled customer concerns and escalated major issues to supervisor.
- Interpreted blueprints and plans, relaying information to team of workers.
- Completed projects on time and within allocated budget.
- Ensured daily communication with vendors to monitor project progress.
- Inspected sites for compliance with established rules and regulations to avoid accidents or incidents.
- Reviewed design documents with technical teams to ascertain requirements, develop project plans and outline proposed budgets.
- Assigned tools, materials and equipment, logged assignments and verified returned items and machinery against assignment records to minimise inventory loss or waste.
- Consulted clients on planned project activities to obtain feedback, guidance or preferences used to adjust construction plans and schedules.
- Drafted reports indicating project progress, resource usage and worker performance for stakeholder planning and review.
- Anticipated construction hurdles and instituted plans to mitigate impacts on delivery schedules.
- Cooperated with authorities to obtain building permits and licenses for compliance with established laws and regulations.
- Mandated observation of site policies and procedures for safe handling and disposal of dangerous waste and chemicals.
- Directed project activities to meet client's requirements by assessing progress and instituting measures to drive task completion.
- Closely supervised and monitored site operations, ensuring staff stayed within safety guidelines.
- Complied with operational standards and Health and Safety regulations.
Customer Service Agent
(Uber) Majorel Outsourcing
Riyadh , Saudi Arabia
2022.04 - 2022.08
- Customised customer experiences to build brand loyalty.
- Inspected products and services to comply with quality standards.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Consistently went extra mile to achieve customer satisfaction.
Education
Bachelor of Business Administration - Business Management
Abe Business College
Manila, Philippines 2020
Fawaq International School
Riyadh2014
Skills
- Outstanding team leadership
- Team leadership and supervision
- Team leadership abilities
- MS Office proficient
Timeline
Hotels Supervisor
World Defense Show
2024.01 - 2024.02
Site manager
Noor Riyadh 2023 (HAVAS)
2023.10 - 2024.01
Account executive
Dice Marketing & Advertising
2023.06 - 2024.09
Site Manager
Noor Riyadh 2022 Festival (Havas)
2022.08 - 2022.12
Customer Service Agent
(Uber) Majorel Outsourcing
2022.04 - 2022.08
Operations Manager (Freelance)
Marcom Arabia
2018.04 - Current
Bachelor of Business Administration - Business Management
Abe Business College
Fawaq International School