Summary
Overview
Work History
Education
Skills
Timeline
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Abdulaziz Al Sofyan

Project / Account Manager
Riyadh

Summary

Projects & Sales Account Manager with a proven track record at Alasila CX, excelling in client relations and productivity improvement. Adept at managing multiple projects, enhancing stakeholder communications, and delivering exceptional results. Recognized for advanced problem-solving skills and a commitment to achieving high customer satisfaction through proactive engagement and strategic project execution.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Project Manager

Alasila CX
06.2022 - 08.2025
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Senior Account Manager

ACS
10.2020 - 05.2021
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Expanded market share by identifying new business opportunities and securing high-value accounts.

Account Manager

Nova Sat
12.2019 - 08.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Project Manager

Tejouri
11.2017 - 11.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Branch Supervisor

Mobily
04.2012 - 06.2017
  • Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Retail Sales Executive

Mobily
04.2009 - 03.2012
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.

Call Center Representative

Mobily
05.2007 - 03.2009
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Identified upselling opportunities to increase revenue generation.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor - Media And Mass Communication

King Abdulaziz University
Jeddah
05.2015

Skills

Project management

Timeline

Project Manager

Alasila CX
06.2022 - 08.2025

Senior Account Manager

ACS
10.2020 - 05.2021

Account Manager

Nova Sat
12.2019 - 08.2020

Project Manager

Tejouri
11.2017 - 11.2018

Branch Supervisor

Mobily
04.2012 - 06.2017

Retail Sales Executive

Mobily
04.2009 - 03.2012

Call Center Representative

Mobily
05.2007 - 03.2009

Bachelor - Media And Mass Communication

King Abdulaziz University

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Abdulaziz Al Sofyan Project / Account Manager