Abdulaziz Al Sofyan
Project / Account Manager
Riyadh
Summary
Projects & Sales Account Manager with a proven track record at Alasila CX, excelling in client relations and productivity improvement. Adept at managing multiple projects, enhancing stakeholder communications, and delivering exceptional results. Recognized for advanced problem-solving skills and a commitment to achieving high customer satisfaction through proactive engagement and strategic project execution.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Project Manager
Alasila CX
06.2022 - 08.2025
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Recruited and oversaw personnel to achieve performance and quality targets.
Senior Account Manager
ACS
10.2020 - 05.2021
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
Account Manager
Nova Sat
12.2019 - 08.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Project Manager
Tejouri
11.2017 - 11.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Branch Supervisor
Mobily
04.2012 - 06.2017
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Retail Sales Executive
Mobily
04.2009 - 03.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Trained new employees on customer service, money handling and organizing strategies.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
Call Center Representative
Mobily
05.2007 - 03.2009
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Identified upselling opportunities to increase revenue generation.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor - Media And Mass Communication
King Abdulaziz University
Jeddah05.2015
Skills
Project management
Productivity improvement
Project estimation and bidding
Advanced problem solving
Verbal and written communication
Business Development
Timeline
Project Manager
Alasila CX
06.2022 - 08.2025
Senior Account Manager
ACS
10.2020 - 05.2021
Account Manager
Nova Sat
12.2019 - 08.2020
Project Manager
Tejouri
11.2017 - 11.2018
Branch Supervisor
Mobily
04.2012 - 06.2017
Retail Sales Executive
Mobily
04.2009 - 03.2012
Call Center Representative
Mobily
05.2007 - 03.2009
Bachelor - Media And Mass Communication
King Abdulaziz University